Support

January 14, 2014 at 8:46 pm

Hello,

We’re integrating Event Espresso with the Infusionsoft integration and are experiencing three problems/concerns:

1. Every time a registration is sent from Event Espresso to Infusionsoft a new product is created even if that product/event already exists. Sometimes they have the same SKU, other times it is unique. We don’t want a new product created – we want it to connect with the corresponding current product. Please advise how this can be set-up.
2. We have a custom field called “Dietary Requirements” set up inside Infusionsoft and want to include that in our Event Espresso registration – how do we go about merging that custom data in to Infusionsoft’s custom field? Is there a simple way to do this without medling with the PHP for non code-centric clients?
3. All EE registrations have their email status as “Non-marketable”. All other integrations just come in with an email status as “Unconfirmed”. Have you seen this problem with other accounts (its happening with a few of my clients)?

Thank you, a response in the next 24-48 hours would be greatly appreciated to ensure our client’s projects aren’t delayed. If a phone training is required, I can be reached on Skype at a time that suits.

Kind Regards,

Grace Lever
Infusionsoft Certified Consultant