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Event espress creating multiple duplicate products in Infusionsoft

Posted: November 27, 2013 at 4:14 pm

Viewing 4 reply threads


Christian

November 27, 2013 at 4:14 pm

I also just discovered that every time a registration is sent from event espresso to infusionsoft (through your integration) a new product is created even if that product/event already exists. Why would it not just query if that product exists and use it rather then duplicate it?


Dean

  • Support Staff

    •

November 28, 2013 at 1:26 am

Hi Christian,

I am unclear currently if this is by design or an issue in the plugin, but I can see that a product with a different SKU is created in the products area. I will refer to the lead developer on this and get back to you.


Christian

November 29, 2013 at 11:23 am

Thank you! I will await your response


Christian

November 29, 2013 at 2:17 pm

IF this is the case that event espresso created a new product fro each person who registers for the same event I would have to say this is a major drawback, hopefully this can be corrected.


Dean

  • Support Staff

    •

December 2, 2013 at 12:59 am

Hi Christian,

I am still awaiting a response from the developers on this (thanksgiving + weekend got in the way) so they or I will get back to you about it as soon as possible.
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Status: closed

Updated by Dean 11 years, 1 month ago ago

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