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Error when updating ticket info

Posted: July 15, 2013 at 6:56 pm

Viewing 11 reply threads


jomo

    July 15, 2013 at 6:56 pm

    Trying to simply change a “size” of a shirt on a ticket purchase.
    However i keep getting:
    An Error Occurred. The request failed to pass a security check.
    thanks for any input!


    Josh

      July 15, 2013 at 8:36 pm

      Hi there,

      Some of the older Event Espresso templates did not have the nonce field, so if this is an older version of Event Espresso, or it has some of the older templates in /wp-content/uploads/espresso/templates they are probably missing the nonce fields and should be updated.


      jomo

        July 16, 2013 at 7:18 pm

        I did the automated update months ago – so how do i know if the nonce fields are there or not. Any specific files i need to replace or nuke?
        thanks a ton!


        Dean

        • Support Staff

        July 17, 2013 at 4:19 am

        Hi Jomo,

        I would check your version of Event Espresso Lite as it was updated last month to version 3.1.33.L.

        As Josh said, check this location on your site /wp-content/uploads/espresso/templates to see if there are any templates there. If so you can rename that folder and see if it resolves the issue.

        If you are using a Premium version of Event Espresso, but with a lapsed licence you would need to obtain a fresh licence in order to update to the latest version.


        jomo

          July 17, 2013 at 9:31 am

          thanks guys.
          I do have wp-content/uploads/espresso/templates – in which case i have been using the base.css file

          Are the new “nonce fields” supposed to be in the index.php file in this folder

          I did the automatic update last month ago and thought i was set…
          our event is getting closer and i just don’t want to mess anything up midstream during our ticket sales.
          thanks again.


          Josh

            July 17, 2013 at 10:07 am

            The nonce fields were added to the templates that handle the registration forms, not the index.php files.

            Which version of Event Espresso are you currently running?


            jomo

              July 17, 2013 at 10:10 am

              Version 3.1.32.2.P –


              Josh

                July 17, 2013 at 10:59 am

                That’s a bit of of date since the current version in 3.1.33.3.P

                When you change the t-shirt size is this on the front-end of the site or admin?


                jomo

                  July 17, 2013 at 11:05 am

                  it is in the admin – under the attendee info.
                  I can update the t-shirt field in the primary attendee just fine –
                  but if it is associated with the secondary attendee it pulls that error.


                  Josh

                    July 17, 2013 at 2:16 pm

                    I tested this in Event Espresso 3.1.33.3.P and the info is updating as expected. It may be the older version. Can you try updating to the latest version?


                    jomo

                      July 17, 2013 at 2:20 pm

                      ok. i am just a bit hesitant that it will break something…
                      i will give it a shot.
                      thanks!


                      Sidney Harrell

                      • Support Staff

                      July 17, 2013 at 2:21 pm

                      In the two files, includes/admin-reports/edit_attendee_record.php and includes/admin-reports/enter_attendee_payments.php, search for the line:

                      wp_die( $failed_nonce_msg );

                      and comment it out by adding a pair of slashes in front of it:

                      //wp_die( $failed_nonce_msg );
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