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error message | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › error message

error message

Posted: September 3, 2013 at 3:52 pm

Viewing 3 reply threads


Donna Gregory

September 3, 2013 at 3:52 pm

our customers are getting an error message when they try to register.


Anonymous

September 3, 2013 at 4:02 pm

Hi Donna,

I’ve just ran a quick test on the ‘Birds on a Wire’ event and managed to get through to the Payment Overview, which is were I stopped.

Do you know what the error message is and also at what point in the registration?


Donna Gregory

September 4, 2013 at 1:48 pm

Our customers still can’t register…..they get line 1 invalid…reason code 3


Josh

September 4, 2013 at 2:05 pm

Hi Donna,

It sounds like the error message may be:

“Attention: your transaction was declined for the following reason(s): Line item 1 is invalid. Response Code: 3 Response Subcode: 1?

If that’s the error message that is being displayed you can resolve this by updating to the current version of Event Espresso (currently version 3.1.34.1.P)
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Status: closed

Updated by Josh 11 years, 4 months ago ago

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