Support

April 16, 2014 at 6:40 am

Hi B,

What (exact) version of EE are you using please? I’m assuming EE4.2 in the answers below.

– When I edit the ‘Payment Received’ email, it won’t save any changes and just goes back to default

Is this for the Admin or the Primary Registrant or both? Are there any error messages appearing?

– I’d like to change what shows on the event listings page: in particular removing the Ticket Sale Dates information, the Event Access / Tickets Sold data and the Upcoming Date(s) and Time(s) info. I can’t find anywhere to do this.

The General Settings > Templates tab has options to turn off different aspects of the forms display. If what you need isn’t there, you would need to create a custom template – http://staging.eventespresso.com/wiki/ee4-themes-templates/

I’m also not sure there is a way to delete a ticket type once it’s been created – the only way I can seem to get around this is by Expiring the ticket, but it still shows in the front end.

Each ticket in the event will have a trashcan/rubbish bin symbol next to it which can be used to remove the ticket.

Finally, is there a way to add an optional add-on to a ticket. In particular we’d like to offer access to a separate lecture that is available for an extra £5 for all ticket types?

Not in EE4 at this moment in time. The best option would be 2 tickets

Ticket A – Entrance – £10
Ticket B – Entrance + Lecture – £15