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Emails not working | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Emails not working

Emails not working

Posted: April 9, 2014 at 10:10 am

Viewing 4 reply threads


Erin Dangler

April 9, 2014 at 10:10 am

All of the sudden the emailing system within EE is not working. When I send attendee registration details or payment reminder emails, nothing happens. In addition to confirmation emails not working. Any suggestions?


Lorenzo Orlando Caum

  • Support Staff

    •

April 9, 2014 at 11:02 am

Hi Erin,

Do you know if your web host has recently made any changes?

Another member recently posted that their host had some issues with the mail function but it was resolved and this restored their emails.

Do regular WordPress notifications such as password resets and new user emails arrive?

—
Lorenzo


Erin Dangler

April 9, 2014 at 12:58 pm

Thanks Lorenzo. Now it’s actually working, but the email “from” says Word Press and not my company name. Off hand I don’t know where to find this and will have to dig around. Do you have any quick direction on how to change who the emails are coming from? Thanks again!


Erin Dangler

April 9, 2014 at 1:04 pm

Actually, the emails sent through the system are working but I’m still not getting a confirmation email when I register for an event like any other user. Any suggestions are greatly appreciate.


Lorenzo Orlando Caum

  • Support Staff

    •

April 9, 2014 at 2:16 pm

Hello,

This plugin could help with changing the from name:

http://wordpress.org/plugins/send-from/

Regarding the confirmation emails — are those just not working for your own email account or is it not working at all?

If its on your individual account, then I would check your spam/junk mail folder.

A free service like Mandrill can help prevent notifications from being marked as SPAM:

http://staging.eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

—
Lorenzo
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Status: closed

Updated by Lorenzo Orlando Caum 10 years, 9 months ago ago

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