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Email Registrations trapped in Spam | Event Espresso - Staging Server

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Email Registrations trapped in Spam

Posted: February 26, 2014 at 5:39 am

Viewing 5 reply threads


Niamh O’Brien

February 26, 2014 at 5:39 am

Hi,
I’m using EE 3, just installed yesterday and finding my way around – but I may have found a deal-breaker. While testing sample orders to multiple email addresses (not just one) the majority of the confirmations are being trapped by the spam filter. I can’t sell tickets to my event if people can’t receive their tickets!

I tried the solution mentioned here but that has not corrected the problem.
Any help is gratefully appreciated.


Lorenzo Orlando Caum

  • Support Staff

    •

February 26, 2014 at 5:44 am

Hi Niamh,

You can prevent this from happening by using a transactional email service such as Mandrill or Postmark app:

http://staging.eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

—
Lorenzo


Niamh O’Brien

February 26, 2014 at 5:46 am

Thank you Lorenzo! Would you recommend either one over the other?


Anonymous

February 26, 2014 at 6:18 am

Hi Niamh,

Postmark offers 10,000 email ‘credits’ then you must purchase more.

Mandrill offers up to 12,000 per month free.

Personally I use Mandrill, one thing I would like to note if using Mandrill (or even Postmark for that matter) is that we are starting to phase out the ee-transactional-plugin in favour of wpMandrill.

The ee-transactional-plugin does almost the same as wpMandrill only it was created to fill a need when there was no other alternative, wpMandrill has now been released which is actively updated/supported and as such I would recommend using that over ours.


Niamh O’Brien

February 26, 2014 at 6:20 am

Great, thank you. I have installed the wpMandrill and the problem seems to be solved. I appreciate the fast responses!


Sebastien Matte

March 7, 2014 at 7:00 pm

Same, I tried the wpmandrill tonight and it work really well to fix all these spam issues I had. Thanks :-)
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Status: closed

Updated by Sebastien Matte 10 years, 10 months ago ago

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