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Email payment link does not work | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Email payment link does not work

Email payment link does not work

Posted: March 29, 2014 at 5:33 am

Viewing 3 reply threads


Paul Muszanskyj

March 29, 2014 at 5:33 am

The “Click here to make your payment” link at the bottom of the registration confirmation email does not work. It’s linking to http://www.training4logistics.co.uk/shop, which does not exist. Obviously the link should be pointing to the registrant’s personal payment page, and I’ve no idea what this should be. I also don’t know how to change the email address to point to it.

Can you help?

Thanks


Lorenzo Orlando Caum

  • Support Staff

    •

March 29, 2014 at 2:15 pm

Hi Paul,

Please ensure that the Event Espresso shortcodes are all on published WordPress pages. You can find these in Wp-admin –> Event Espresso –> General Settings.

Then scroll down to Page Settings.

If these look okay, then it could be another plugin that is creating an issue.

—
Lorenzo


Paul Muszanskyj

March 29, 2014 at 3:42 pm

Thanks – the shortcodes all look ok and are all on published pages. I think the problem is that the email link is incorrect, but I dont know what it should be. It should take the recipient to a page which will allow them to pay. I see from the list of email custom fields that there is one which might be correct – [payment_url] – could you advise whether I should change the link to this? The system is live and I’m unwilling to make alterations without understanding whether they are correct or not.
Thanks


Lorenzo Orlando Caum

  • Support Staff

    •

March 29, 2014 at 6:38 pm

Hi there Paul, thanks for checking.

This shortcode ([payment_url]) is correct. On that note, the default shortcodes should work so I think there is a conflict somewhere.

Have you tried temporarily disabling all plugins and reactivating Event Espresso and testing the payment URL?

—
Lorenzo
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Status: closed

Updated by Lorenzo Orlando Caum 10 years, 9 months ago ago

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