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Email notifications not working, stop sending, | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Email notifications not working, stop sending,

Email notifications not working, stop sending,

Posted: November 15, 2013 at 11:26 am

Viewing 6 reply threads


SocialiteVIP

November 15, 2013 at 11:26 am

When we first installed event espresso I tested it and the email notifications worked fine. But a few months back they stopped sending. Now the website is finally done and I am trying to launch it but I cannot get the email notifications inside of the events to send?

Also, I set my events for admin pre-approval. When I go to approve an attendee it is supposed to send out an invoice but the invoice is never emailed either. No email notifications are sent at all. Not even a welcome email to new members?


Jonathan Wilson

  • Support Staff

    •

November 15, 2013 at 4:31 pm

Hi there,

It sounds like this issue isn’t related to Event Espresso since the new member welcome emails are sending either. You can try to use the Mandrill/Postmark add-on that is in the pre-release channel. It may help you. You could also try the WP SMTP plugin: http://wordpress.org/plugins/wp-smtp/


SocialiteVIP

November 21, 2013 at 11:23 am

Okay so after further investigation I have found that membership DOES infact send out a confirmation email. Thus making an event espresso issue only. Until I can get event espresso to send out email confirmations and invoices i can’t use my system! If you need admin user right to take a look. Let me know


SocialiteVIP

November 21, 2013 at 11:25 am

Event espresso will not send out an email of any kinda. From any event or even the system


Anonymous

November 21, 2013 at 12:07 pm

Hi,

Event Espresso uses the WP_Mail function for generating all emails sent. If WordPress can send out emails, Event Espresso also should be able to.

I’d be happy to take a further look into this if you can send your log-in details via http://staging.eventespresso.com/send-login-details/


SocialiteVIP

November 21, 2013 at 12:56 pm

We have few events set to set to “admin approval” but even when you approve, it sends no invoice email.

I took the admin approve off and it still didn’t send me an email even though it clearly states that it sent out an email confirmation

Socialitvip.com. I sent you the admin access Tony. Thanks


Sidney Harrell

  • Support Staff

    •

November 21, 2013 at 4:57 pm

I got it sorted out. The EE email setting “Use fancy email headers?” was set to “Yes”. When I switched it to “No”, I started getting emails.
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The original Forum description...

Status: closed

Updated by Sidney Harrell 11 years, 2 months ago ago

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