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EE4 4.1.9 Email Messages not sent | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › EE4 4.1.9 Email Messages not sent

EE4 4.1.9 Email Messages not sent

Posted: March 19, 2014 at 11:43 am

Viewing 7 reply threads


Kevin Brooks

March 19, 2014 at 11:43 am

Since we began to use EE4, no emails have come from the system to confirm registrations with attendees or to notify administrators of the new registrations.

I have tested with a couple of different email addresses in the admin settings and through test registrations.

WP is the most current release and mail is sent from WP without issue.


Lorenzo Orlando Caum

  • Support Staff

    •

March 19, 2014 at 11:48 am

Hi Kevin,

Could you let me know if regular WordPress notifications are sent such as new user notification or password resets?

Also, is this shared hosting?

—
Lorenzo


Kevin Brooks

March 19, 2014 at 11:49 am

Hi Lorenzo – yes, WP is able to send email fine (user notification / password resets / Wordfence Alerts / etc all arrive fine).

This is a dedicated server.


Lorenzo Orlando Caum

  • Support Staff

    •

March 19, 2014 at 11:57 am

Hi Kevin,

Could you please install this email audit plugin:

http://wordpress.org/plugins/email-log/

Then could you try resending two or three notifications?

From there, please take a look at the log to let me know if anything is recorded.

—
Lorenzo


Kevin Brooks

March 19, 2014 at 12:07 pm

Thanks Lorenzo – manually sending the registration information worked fine.

It seems the emails aren’t being triggered properly during registration?


Lorenzo Orlando Caum

  • Support Staff

    •

March 19, 2014 at 12:19 pm

Hi Kevin,

Could you go to the settings page for Messages and turn them off and then turn them back on?

—
Lorenzo


Kevin Brooks

March 19, 2014 at 12:52 pm

Hi Lorenzo – here’s what I had to do to get things working. In another support message, I talked about how I had problems with EE holding onto the eventespresso.tmp directory name. I deactivated EE, renamed the directory to event-espresso-core-reg.

In PHPMyAdmin, I removed the ee options entry in wp_options (after backing up, of course). I had to reset a few things, but when I reactived the plugin, all of the messages appeared properly in the Messages screen (it had previously been blank).

Looks like we’re good to go. Thank you!


Josh

March 19, 2014 at 5:18 pm

Hi Kevin,

Thank you for reporting what you found. That was most helpful.
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Status: closed

Updated by Josh 10 years, 10 months ago ago

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