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EE not recognizing site license key | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › EE not recognizing site license key

EE not recognizing site license key

Posted: March 13, 2013 at 9:18 am

Viewing 5 reply threads


Wayne Mendezona

March 13, 2013 at 9:18 am

Hi Guys,

Working on a customer’s site (Coach @ QuickHandle.com) and he’s unable to perform auto-updates because he’s getting the error:

> You have the correct Site License Key for Event Espresso but your > current membership access only allows for automatic upgrades on one > domain. Please log into your account to manage your Site License Keys > or purchase a support license now.

Coach gave me his support login and I verified that the key is correct. I tried saving it blank in EE and then pasting in the correct key again, but no go.

When I look in his account, the key listed says “reset pending” and I have no idea for how long.

Would you be able to reset the key for me?

Thanks, Eric

License Screenshot


Eric Amundson

March 13, 2013 at 9:21 am

Oops, guys, I posted that while logged in as Coach Wayne. Sorry for any confusion. :) Eric Amundson


Seth Shoultes

  • Support Staff

    •

March 13, 2013 at 10:13 am

Just reset it. If it still doesn’t work, let us know and we will issue a new key.


Eric Amundson

March 13, 2013 at 10:20 am

That did the trick, Seth. Thanks a bunch. Any idea why that happens?


Seth Shoultes

  • Support Staff

    •

March 13, 2013 at 10:27 am

We have found that there are several different things that can cause this. In this case, I think it may have been a bug in the old version. Not really sure.


kmartin

March 22, 2013 at 4:06 pm

I may be having the same issue…been staring at it for several weeks. My site is http://www.feastfoodtours.com. However, since you all told me I can not upgrade to WordPress 5.0 due to some of my other plugins, etc. not sure that I can upgrade to any recent EE upgrades…so maybe a mute point. Let me know if I need to do anything. THANK YOU!
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Status: closed

Updated by kmartin 11 years, 11 months ago ago

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