Posted: August 21, 2013 at 4:50 am
hi, I have EE instaled on my page for few days and have some problems : 2. if I will fill the registration for the event, I have conformation mail but nothing is in (is mail without information). thanx for your help. Roman | |
Hello Roman, 1) Can you check that the licence key does not have any spaces before or after it and re-save the General Settings page. Also is the site accessible as it needs to communicate with our site, so it cannot be blocked in any way. 2) Thats odd. Can you check the General Settings page to make sure the Registration Confirmation email has content in it. Also in the event itself, does the Email Confirmation box near the bottom look like this http://d.pr/i/JjUc or are any of the settings different? | |
Hello Dean, 2) I checked the confirmation box, and the problem was there – there is content in the box – general settings page, but I had “yes” – send custom confirmation. BUT also I had content in the box with “custom confirmation” mail. | |
OK, Well Im happy number 2 is sorted. Number one is a bit strange. Is it possible to get your login details in order to look into this? If so, please send them via http://staging.eventespresso.com/send-login-details/ | |
Hi Roman, Everything looks in order so perhaps the key went wrong. I have deleted that key and generated you a new one. Give it 24 hours if nothing then let us know. | |
Hi, thanx. I have to copy-past and save the new key or U did it? | |
I did it for you. | |
:-) thanx | |
Hello Dean, | |
I tryed copy, past and re-save the licence code again, but is still same :-( – it still shows me that licence is not active here in my account on event espresso. | |
Hi Roman, Not sure why this isn’t working as everything seems to be in order. I reset it again to be sure and will refer to a dev for assistance. | |
I tested the licence key again Roman, and tried it one one of my test installs and it found it instantly. As such I can only assume there is something either on your site or to do with the server setup that is blocking communication between your site and ours. I couldnt see any plugins that might be doing this, so you may want to speak to your hosting provider. | |
Hi, thanx, I will write to my hosting provider to check it. Also I will try to instal eventespresso on my second site and will see. But how it should be with the licence number after, because is just for one site and if it will connect with new site …. | |
We can reset it back for you Roman, thats no problem as we are just trying to figure out the issue. Let me know if the other site works or not. | |
Hi, thanx so much. I just tryed to instal EE to my second site, just this without add ons. Will wait till tomoroww if will conect with my EE account or nor (now after 20 min from instalation is not). Will see. Thanx again. Will let U know. Roman | |
Hi, just want to inform U that conecction was blocked on the server (my hosting) site. They change it nad now it is conected. thanx so much for the support. have a nice day. Roman | |
OK, Roman! Glad you got it sorted. | |
I’m happy too. Now have some trouble with automatic actualisation of the calendar (it shows me this msg : ” Aktualizace je stahována z http://staging.eventespresso.com?pu_request_plugin=espresso-calendar&pu_get_download=1&pue_active_version=2.0.6.1&site_domain=www.myfit.cz&pue_install_key=409026427&pu_plugin_api=99d648b7aa48c554df84c088783861ca&new_pue_check=1… hope will not be big trouble with this :-) R. | |
Looks like a similar issue. The licence key and updates basically use the same system, so it looks like you have some more issues for connecting outbound. If necessary you can always download the updates from your account page and manually install them via WordPress or FTP. | |
Hi again, In EE system status I have 2 msgs: 2. PHP Sessions I’m in touch also with the server about it. | |
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