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EE connection with Authorize.net and inaccurate info | Event Espresso - Staging Server

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EE connection with Authorize.net and inaccurate info

Posted: February 8, 2014 at 2:57 pm

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KIROS -Penny

February 8, 2014 at 2:57 pm

1.In an EE event, a registrant has a red circle under payments. I went to Authorize.net and it says the payment was made. However, this was not updated in EE. Why is this occurring? How do we stop this from occurring? How do we resolve this?

2. I have a second registrants with a red circle under payment. In Authorize.net, there is no record of decline or acceptance of payment. Why is the red circle occurring, and listing authorize.net?

Wordpress 3.8.1
Event Espresso – 3.1.36.3.P
No
http://www.kiros.org


Sidney Harrell

  • Support Staff

    •

February 8, 2014 at 3:50 pm

Can you look in uploads/espresso/logs/espresso_log.txt and search for those attendees?


KIROS -Penny

February 8, 2014 at 3:57 pm

I cannot find where the uploads/ location is? In wordpress?


Sidney Harrell

  • Support Staff

    •

February 8, 2014 at 4:05 pm

yes, in wp-content/uploads/espresso/logs. wp-content should be in your web root folder.
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Status: closed

Updated by Sidney Harrell 11 years ago ago

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