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E-mail Manager - Visual Tab | Event Espresso - Staging Server

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E-mail Manager – Visual Tab

Posted: January 31, 2013 at 10:21 pm

Viewing 5 reply threads


Matt Sayre

January 31, 2013 at 10:21 pm

Within the email manager we can see the e-mail ‘Text’ (html code), but when we click on the ‘Visual’ tab. No html is rendered/displayed.

If we debug we can see “Uncaught TypeError: Cannot read property ‘Button’ of undefined wp-tinymce.php:2”

We are using Event Espresso – 3.1.30.1P

Any help would be appreciated.

  • This topic was modified 12 years ago by Matt Sayre. Reason: additional details added


Dean

  • Support Staff

    •

February 1, 2013 at 12:56 am

Hi Matt,

Do you have any plugins that affect the TinyMCE editor (the WordPress editor?) use as TinyMCE Advanced, Ultimate TinyMCE etc etc?

If so please try disabling it and testing again. We find a lot of these plugins mess with the core functionality of the editor and can cause problems as we just use the default version.


Matt Sayre

February 1, 2013 at 1:56 pm

I disabled each of the few plugins we have one by one, retested, still no luck.

Here is the specific js error:

TypeError: Cannot read property ‘Button’ of undefined [http://www.studentsports.com/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=358-23224:2]


Dean

  • Support Staff

    •

February 2, 2013 at 3:13 am

Hi Matt,

OK, well this has been seen once before on the EE forums, but no resolution and theres not much out in the wilds of Google about it either.

Is it possible to get your login details in order to look into this?

If so, please send them via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.


Matt Sayre

February 2, 2013 at 9:00 am

Dean, login details have been sent as requested. Thank you for your help!!!!


Dean

  • Support Staff

    •

February 4, 2013 at 2:51 am

Hi Matt,

OK, the short answer is that the conflict is due to your theme, it creates extra buttons for the editor section which doesn’t work with Event Espresso.

The longer answer is that this bugged me, so I spent my lunch time trying to get it to work to no avail.

The only quick fix for this is to change theme or remove the functions adding the buttons.

I will ask a developer to look into this in more detail in due course.
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Status: closed

Updated by Dean 12 years ago ago

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