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Duplicate Event Registrants is First Payment Fails | Event Espresso - Staging Server

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Duplicate Event Registrants is First Payment Fails

Posted: February 26, 2013 at 4:25 am

Viewing 8 reply threads


Brook Nightingale

February 26, 2013 at 4:25 am

Hello,

I have found that when attendees have finished registering their details, when paying the fee, if card payment fails at the first attempt and then goes through after their second attempt I get the name of the individual twice on the list. The first one is the completed payment and the other is incomplete. Is there a way to get only the completed registrations on the list rather than having to delete the incomplete one?

And advice would be appreciated.

Regards,

Brook

Version: Version 3.1.29.1.
Add-ons: Multi Event & Calendar


Dean

  • Support Staff

    •

February 26, 2013 at 5:16 am

Hello Brook,

What payment gateway are you using?


Brook Nightingale

February 26, 2013 at 3:38 pm

Hi Dean,

I’m using E-Way (an Australian payment gateway).


Brook Nightingale

February 26, 2013 at 3:38 pm


Brook Nightingale

February 27, 2013 at 4:29 am

Just bumping this one.


Dean

  • Support Staff

    •

February 27, 2013 at 5:02 am

Hi,

Have you gotten any feedback from your users regarding this? Are they having to go through the registration process again? Are there any errors appearing when they get returned to your site from Eway?


Brook Nightingale

February 27, 2013 at 5:17 am

Hi Dean,

I’ll check with my client and will be in touch tomorrow.

Regards,

Brook


Brook Nightingale

February 27, 2013 at 4:15 pm

Hi Dean,

There has been no feedback from users.
The issue is just that if a failed the successful payment occurs, their name appears twice on the list. One for complete and another for incomplete.

Regards,

Brook


Dean

  • Support Staff

    •

February 28, 2013 at 4:29 am

Hi Brook,

The thing is, it is highly dependant on how it is failing and the actions of the user afterwards. Right now when I test he payment gateway and the account fails it goes back to the thankyou page from where I can retry the payment. So no duplicate attendee is created.

If however there is an error or some other issue that is forcing the client to start again, it could explain the duplication.

We need more information on this, as even with a test gateway I dont think we can get to the root of the problem easily.

What is the timestamp difference between the complete and incomplete attendee? Which comes first or are they at the same time? (you can see this in the Attendee Overview for the events).
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The original Forum description...

Status: closed

Updated by Dean 11 years, 11 months ago ago

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