Posted: March 13, 2014 at 4:41 pm
I’m having problems when I try to select to buy a ticket from the drop down menu. It sends me the another page for example: I start at myevent and tries to go to myevent/1 However, the /1 points to nothing and cannot find the event. | |
Hi Benjamin, Could you confirm that Event Espresso and any addons are up to date? If not, could you please backup your WordPress and update? Also, is a link available so I can see this issue? — | |
Thank you for your quickly response. I think I can update the plugin but I’m not sure how to do it | |
Hi Benjamin, I’ve reset your Site License Key. — | |
I tried restoring the files but I’m still having the same issue. could you also reset the key again. Thanks. Is it a javascript issue maybe? | |
Hello, I’ve reset your key. Could you try temporarily disabling all plugins and reactivating Event Espresso and re-testing? Then if it works, please activate your plugins one by one to locate the conflicting plugin. Please also link to an event so I can take a closer look. — | |
HI, I turned off the plugins and still does not work. You can check it out http://www.jinnthemovie.com/events/the-north-american-premiere-of-a-supernatural-thriller/ | |
Thanks Benjamin. I just tried in the current version of Chrome and I did not have any issues. I used the name Test Test for registration. Are you running a current web browser: Could you run a quick test with a different web browser to see if anything changes? — | |
I’m still having issues even with new browsers. Can you try to select a ticket and wait it tries to reload the page with something like http://www.jinnthemovie.com/events/the-north-american-premiere-of-a-supernatural-thriller/1/ Thanks for your help | |
HI Lorenzo, any luck? | |
Hi, I took a look at this but cannot seem to see the actual registration form. The page title says Page not found http://www.jinnthemovie.com/events/the-north-american-premiere-of-a-supernatural-thriller/ | |
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