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Downloaded Ticket PDF Not Showing Images & QR Code

Posted: March 13, 2014 at 10:57 pm

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Meng

    March 13, 2014 at 10:57 pm

    Event Espresso version: 3.1.36.4.P

    WordPress version: WP 3.8.1

    Installed plugins:
    Akismet by Automattic version 2.5.9,
    AutoChimp by Wanderer LLC Dev Team version 2.15,
    Contact Form 7 by Takayuki Miyoshi version 3.7.2,
    Event Espresso – Calendar by Event Espresso version 2.2.2.p,
    Event Espresso – Custom Template Display by Event Espresso version 1.0,
    Event Espresso – Social Coupons by Seth Shoultes version 1.5.4.p,
    Event Espresso – MailChimp Integration by version 1.2,
    Event Espresso – Members Addon by Event Espresso version 1.9.8.p,
    Event Espresso – Multi Event Registration by Seth Shoultes version 1.0.5.p,
    Event Espresso – Permissions by Event Espresso version 1.5.5.p,
    Event Espresso – Recurring Events by Event Espresso version 1.1.8.p,
    Event Espresso – Social Media by Event Espresso version 1.1.7.p,
    Event Espresso – Ticketing by Event Espresso version 2.1.p,
    Event Espresso by Event Espresso version 3.1.36.4.P,
    Flickr Photostream by Miro Mannino version 2.3.2,
    Hello Dolly by Matt Mullenweg version 1.6,
    Jetpack by WordPress.com by Automattic version 2.9.1,
    No Self Pings by Michael D. Adams version 0.2,
    Send From by Ben Buddle version 1.3,
    WooDojo by WooThemes version 1.5.4,
    WooSidebars – Sidebar Manager to WooSidebars Converter by WooThemes version 1.1.1,
    WooSidebars by WooThemes version 1.3.1,
    WooThemes Helper by WooThemes version 1.2.3,
    Countdown Widget by Matt Say version 2.5.4,
    WordPress Importer by wordpressdotorg version 0.6.1,
    WP Image Size Limit by Sean Butze version 1.0.4,
    WP-Memory-Usage by Alex Rabe version 1.2.2,
    WP-reCAPTCHA by Jorge Peña version 3.2

    New installation? Yes (some plugins).

    Registration page: http://float2nature.com/event-registration/

    Message:

    Hi, Team!

    I’m having another problem here. I clicked the link on my Attendee Reports page to view my attendee’s ticket and it showed up perfectly (screenshot: https://www.dropbox.com/s/sa1pttqwj245awz/screenshot_ticket.jpg). When I clicked the print button, the preview screen also showed the same content. But when I clicked the download PDF button, image logo & QR code didn’t show up. I could see error messages when I set the wp-debug to ‘true’ in my wp-config.php. (screenshot: https://www.dropbox.com/s/hg3paxwdwqzsn0o/screenshot_ticket_PDF_download.jpg). The PHP ‘allow_url_fopen’ is already set to ‘On’.

    Looking forward to hearing from you guys.


    Dean

    • Support Staff

    March 14, 2014 at 5:35 am

    Hi,

    It sounds liek the same issue you are having in http://staging.eventespresso.com/topic/fpdf-error-missing-or-incorrect-image-file/

    I am guessing you have set the allow_url_fopen in the php.ini on your server.

    Have you spoken to the host to see if this is actually allowed?

    Sometimes, setting something in the php.ini does not mean that the server will actually allow it.

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