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Does not go to payments page in Shopping Cart | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Does not go to payments page in Shopping Cart

Does not go to payments page in Shopping Cart

Posted: March 24, 2014 at 9:27 am

Viewing 5 reply threads


Ronnie Siegel

March 24, 2014 at 9:27 am

I am using MER. Shopping cart works up until “Complete and Pay” button. When clicked it goes to page that says “thank you for registering”, skipping payment page. My site is secure and is not an issue with Quickbooks Merchant Services (I checked with them) I also have a connection ticket. Thinks it is a problem with Shopping cart.

Event Espresso 3.1.36.4.P. Installed MER 1.0.5.p
Wordpress version 3.8.1

http://jteenleadership.org/jteen-events/event-registration


Lorenzo Orlando Caum

  • Support Staff

    •

March 24, 2014 at 9:40 am

Hi Ronnie,

Could you please create a temporary WordPress admin login so I can take a closer look at this issue?

Please share that temporary login through the secure link below:

https://staging.eventespresso.com/send-login-details/

Please select my name at the beginning of the form.

The submit button for the form appears after you have answered “Yes” to the last question.

Thank you.

—
Lorenzo


Ronnie Siegel

March 24, 2014 at 10:31 am

I sent you this information through the link- not sure it went through. I hit submit button but nothing happened


Lorenzo Orlando Caum

  • Support Staff

    •

March 24, 2014 at 10:54 am

Hello,

I’ve just checked but I’m not seeing any new information.

Could you try again in a different web browser — if you are using Internet Explorer, try Chrome or Firefox?

https://staging.eventespresso.com/send-login-details/

—
Lorenzo


Ronnie Siegel

March 24, 2014 at 11:16 am

Went through. Better check with Josh- I think he is working on this at the same time! I’m all confused with it all. Please let me know what is missing.


Dean

  • Support Staff

    •

March 25, 2014 at 1:31 am

Hi,

MER was deactivated on login so I activated MER to test (now deactivated again), just so I could clarify the issue.

I didn’t want to take plugins offline on a live site so I haven’t tested this, but you have Event Espresso, Events Manager and Events Manager Pro all active at the same time.

Have you tried deactivating the other two event management plugins and checking to see if that helps?

Often events management plugins will use similar terms in the code and plugin structure that can cause unexpected issues when more than one is active at the same time.
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The original Forum description...

Status: closed

Updated by Dean 10 years, 10 months ago ago

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