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Customers get through with out paying! | Event Espresso - Staging Server

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Customers get through with out paying!

Posted: January 7, 2014 at 11:11 am

Viewing 3 reply threads


Sean Niemiec

January 7, 2014 at 11:11 am

This is not the first time it has happened – but this time we can’t collect.

Some Guests got through the Event Esspresso cart on our site – thinking that they had paid – and EE sent them an email that they had paid.

But we got ZER0 funds for the transaction and only have an email now to try to collect payment.

Obviously – this is a real deal breaker for us.

Please advise.

Sean-Paul


Josh

January 7, 2014 at 11:43 am

Hi Sean,

Can you check the email settings in Event Espresso>General Settings where it asks:

Send registration confirmation emails before payment is received?

If that is set to Yes, then you can adjust the wording in the Registration confirmation email so that it doesn’t indicate that they have paid. Here is one example of how this can be worded:

If you have not done so already, please submit your payment in the amount of [cost].
Click here to review your payment information [payment_url].


Sean Niemiec

January 7, 2014 at 2:57 pm

HI Josh,

Thanks for the response.

I checked my settings and it is set to “no”

Is there anyway – i can find the information collected for their payment and run it – as we didn’t get anything the first time around?


Josh

January 7, 2014 at 3:51 pm

No. Event Espresso doesn’t store payment info, this gets sent directly to the payment processor.

What you can do is set the payment status to incomplete or pending in the admin for the affected registrations, then send them a payment reminder that has the [payment_url] shortcode in it.
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Status: closed

Updated by Josh 11 years ago ago

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