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Customer forgot to use a promo code | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Customer forgot to use a promo code

Customer forgot to use a promo code

Posted: February 27, 2014 at 11:07 am

Viewing 3 reply threads


Doug Esselburn

February 27, 2014 at 11:07 am

I have registrant that forgot to use a promo code for a discount and overpaid.

I tried to input the promo code on the edit payment page but it did not reduce the total owed.

Should I instead just change the ticket price manually on the edit attendee page?

Is there and option to then refund the overage?

Thanks

EE 3.1.36.4.P


Lorenzo Orlando Caum

  • Support Staff

    •

February 27, 2014 at 11:56 am

Hi Doug,

Your current plan sounds good. First adjust the price of the ticket in the Ticket Prices area of the Edit Attendee Data page.

Then go to the Edit Attendee Payment Record screen and set the payment status to completed. Then in the coupon code area, enter the coupon code along with a short note like adjustment:

mypromocode-adjustment

Finally create a partial refund for the amount through your payment processor.

—
Lorenzo


Doug Esselburn

February 27, 2014 at 11:02 pm

Ok that worked, but how do I after processing the refund in payal. Show the refund in EE. right now the amount paid total is still too much. Can I manually process a negative payment to show the return?


Anonymous

February 28, 2014 at 12:17 pm

Hi Doug,

So you’ve edited the ticket value, and the payment status within Event Espresso now shows ‘Overpaid’?

Yes can just ‘Make a Payment’ of the negative value. Here’s and example of the situation mentioned above. I’ve already filled in the fields to make a negative payment. Input the amount, Transaction type & ID then update the payment.
http://take.ms/3h1fo

The registration should update and look something along the lines of this:
http://take.ms/NiAP5

Does that all make sense?
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Status: closed

Updated by Anonymous 10 years, 10 months ago ago

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