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Custom message on payment policy

Posted: April 29, 2013 at 12:04 pm

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Center City Pediatrics

April 29, 2013 at 12:04 pm

Hello again,

We are updating our payment and refund policy.  When people register for classes we need them to know that they have to pay in order to hold their spot, and that in order to be refunded they have to cancel two days before their class.  I am wondering 2 things:

1.  Where is the best place for us to let attendees know about this (in your experience)?

– Should it be in the registration confirmation email from Ev. Esp.?

– Should it be in the payment confirmation email from Ev. Esp?

– Should it be in PayPal when people signing up reach the payment screen?  (I know this isn’t “your area” but have you heard of others doing something like this?)

2.  Is there a way to not see people’s registration information if they have NOT paid?  Right now people can register without paying we don’t want them to think their spot is being held when it is not.

Any insight is appreciated.  Thank you,

Megan


Josh

April 29, 2013 at 1:13 pm

Hi Megan,

For this:

>they have to pay in order to hold their spot, and that in order to be refunded they have to cancel two days before their class

If it were me I would want to know this before registering. So one place would be on the page that has the registration form, perhaps in the event description.

For this:

>Is there a way to not see people’s registration information if they have NOT paid? Right now people can register without paying we don’t want them to think their spot is being held when it is not.

What is the context of seeing the registration, in the admin? If it’s in the admin it can be filtered by using the “Filter Status -> Completed” filter feature.

If you’re sending out a registration notification email before payment, you can make it clear that their registration is not held until payment is made.

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Status: closed

Updated by Josh 11 years, 8 months ago ago

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