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contact information? | Event Espresso - Staging Server

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contact information?

Posted: August 27, 2013 at 4:13 pm

Viewing 5 reply threads


Arlen Nielsen

August 27, 2013 at 4:13 pm

Is there a phone number to contact anyone concerning my questions or issues?


Jonathan Wilson

  • Support Staff

    •

August 27, 2013 at 4:18 pm

Hi Arlen,

We provide phone support for customers who have purchased Support Tokens. If you will post your questions here in the forums (each in a separate post), we will be more than happy to answer them here.


Arlen Nielsen

August 27, 2013 at 4:24 pm

I’ve paid $175 for something that is very low on documentation, doesn’t work properly, I’ve tried getting some form of feedback over 2 weeks since I purchased it and have received a reply that I have to post to the forums, then the response int he forums was nothing to do with my question because someone didn’t read the question right.

I’m a bit pissed at the moment to be frank. The issues that I have, I cannot find a solution on your support site, no one will answer any questions, and you want to keep wringing my wallet for more cash? Give me a break.

BTW, this is the fastest response that I’ve received yet.

Cheers!
Arlen


Arlen Nielsen

August 27, 2013 at 4:27 pm

http://staging.eventespresso.com/topic/looking-for-a-shortcode-listing-similar-to-widget-for-front-page/#post-56865


Arlen Nielsen

August 27, 2013 at 4:51 pm

How can I resolve these issues?


Sidney Harrell

  • Support Staff

    •

August 27, 2013 at 5:03 pm

Our contact information can be found here: http://staging.eventespresso.com/contact/. The rationale for support via the forums vs. support via support tokens can be found here: http://staging.eventespresso.com/support/#faq
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Status: closed

Updated by Sidney Harrell 11 years, 5 months ago ago

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