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Confirmation mail not sending any longer | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Confirmation mail not sending any longer

Confirmation mail not sending any longer

Posted: April 15, 2014 at 12:07 pm

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Hubertus

April 15, 2014 at 12:07 pm

Dear all,

unfortunately couple of hours ago the confirmation mails could be received. But for now as I tested no confirmation mails can be received by attendees as a payment confirmation.

We are using the latest version of EE3. The custom mail is activated on the event page. Also the “send a payment confirmation mail” setting in the general settings part is activated. The wordpress system mails are working. It sounds strange to me that it just stopped sending out mails… Have you got any hints?

Thanks a lot for your help!
Hubertus

ps: I found this topic and many others but they didn’t help me with a proper solution: https://staging.eventespresso.com/topic/e-mail-confirmations-not-sending/


Lorenzo Orlando Caum

  • Support Staff

    •

April 15, 2014 at 12:37 pm

Hi Hubertus,

Does the send from email match the website domain? Some hosts have this restriction in place so here is an example:

Website domain is myeventpage.com
Send from email is hello@eventeventpage.com

You can see that there is a match above. If they are different, then try using a transaction email service such as Mandrill:

http://staging.eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

—
Lorenzo
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Status: closed

Updated by Lorenzo Orlando Caum 10 years, 9 months ago ago

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