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Confirmation Emails to site owner | Event Espresso - Staging Server

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Confirmation Emails to site owner

Posted: June 17, 2013 at 4:49 pm

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Peter Mills

June 17, 2013 at 4:49 pm

I built this site for someone else and they say they never get any emails that tell them someone has registered or paid. in the settings I have “Send payment confirmation emails” set to “yes” as well as “Send registration confirmation emails before payment is received?” set to “yes”.

The primary contact email entered is correct. My question is:

I realise that the espresso sends to the user who registered or paid, but does it also send to the site owner (the primary contact email) so they are also notified every time someone registers? It makes sense that they should so they dont have to keep going back to the site and keep checking all the time, so do they?

Nothing in the help section clarifies this. I need to find out asap, but to be honest, I dont want to pay $65 to find the answer to what I believe is a 5 second question – yes or no will suffice.

 


Dean

  • Support Staff

    •

June 18, 2013 at 1:52 am

Hi Peter,

The short answer is yes, the admin should be getting an email every single time.

Have you double checked the email in the General Settings?

Have you checked the events to make sure there is nothing added to the “Use Alternate Email” option?

Has the admin checked their spam folder?

Some users find that a plugin like WP Mail SMTP or a service such as Postmark or Mandrill can help with email issues, as generally there are server related.
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Updated by Dean 11 years, 7 months ago ago

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