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COnfirmation emails not sending out | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › COnfirmation emails not sending out

COnfirmation emails not sending out

Posted: January 17, 2014 at 10:02 pm

Viewing 5 reply threads


Nathan Winnall

January 17, 2014 at 10:02 pm

Hello,
I am having a problem with sending out confirmation emails. They will not send when i do a test subscribe and test pay. It also doesn’t send when i click the envelope in the attendees area. I have tried all suggested fixes in the support forums.

It did work, then i changed the emails to more of a html email conformation, it includes and image, will this affect the outcome?

The site is going live on wednesday next week so needing this to be pretty robust before hand, can you please help?

Thankyou in advance,
Nathan


Dean

  • Support Staff

    •

January 20, 2014 at 1:31 am

Hi Nathan,

HTML emails should not be an issues as that is the format the default emails have.

Have you checked to see if other emails on your site work? You could try a plugin called Check Email, which oddly enough checks that the default emails work.

http://wordpress.org/plugins/check-email/


Nathan Winnall

January 20, 2014 at 3:45 am

Hi Dean,

Thankyou for your reply, i will look into that a bit further

Thanks,
Nathan


Dean

  • Support Staff

    •

January 21, 2014 at 4:33 am

No problem, please let me know how you get on.


Nathan Winnall

January 21, 2014 at 11:22 pm

Hi Dean,

thank you again, i think with the updated version this has helped this and it seems to be working correctly


Dean

  • Support Staff

    •

January 22, 2014 at 12:55 am

Brilliant! I’ll mark this as resolved. If the issue comes up again please start a new thread and link back to this one, but hopefully it wont come back.
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The original Forum description...

Status: closed

Updated by Dean 11 years ago ago

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