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Confirmation e-mail from backend | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Confirmation e-mail from backend

Confirmation e-mail from backend

Posted: March 14, 2014 at 8:08 am

Viewing 7 reply threads


Eric Kerstholt

March 14, 2014 at 8:08 am

Hi,

I am using EE3 and WP 3.8.1 for a client. It is a new installation.
We provide payment by iDeal (Mollie) only.

When a user registers, but doesn’t pay with Mollie his record is still saved, but he doesn’t receive a confirmation e-mail (because we configured it like that: send confirmation after payment), so that is the expected behaviour.

But now we have the situation that our client wants to change the payment-status to paid in WP when they had contact with the registrant. But the registrant won’t receive an e-mail. Even if we tick “Yes” to the e-mail question. Why is that? Is there any way we can force this confirmation e-mail to be sent?

Thanks in advance.


Anonymous

March 14, 2014 at 11:11 am

Hi Eric,

You can re-send the Confirmation Email from the attendee list, under the actions column you’ll find a Envelope Icon http://take.ms/tKWue

Even if we tick “Yes” to the e-mail question. Why is that?

Which email question is this? Can you provide a screenshot?


Eric Kerstholt

March 18, 2014 at 1:07 am

Thanks a lot for your reply, I see the icon now. That works fine. And is there any way to force the admin to receive a confirmation e-mail again?


Anonymous

March 18, 2014 at 8:49 am

Hi Eric,

Unfortunately it is not possible to re-send the Admin confirmation emails at this time.


Eric Kerstholt

March 19, 2014 at 1:26 am

Thanks for your reply again, but does that mean this e-mail is only sent when payment is complete? When is this sent e-mail triggered?


Dean

  • Support Staff

    •

March 19, 2014 at 5:30 am

Hi,

The emails are sent by default when either payment is complete and successful or if the registrant is otherwise marked as complete (such as with free events).


Eric Kerstholt

March 20, 2014 at 6:35 am

Hi,

Thanks for your quick reply all!

@Dean: But not when I mark him as complete in the backend?

Thanks!


Lorenzo Orlando Caum

  • Support Staff

    •

March 20, 2014 at 7:59 am

Hi Eric,

The email notification for registration details will not automatically go out. You can resend this by viewing the attendees for a specific event and clicking on the email icon in the Actions column:

http://cl.ly/image/1T2Q423r043d

—
Lorenzo
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The original Forum description...

Status: closed

Updated by Lorenzo Orlando Caum 10 years, 11 months ago ago

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