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Client Signed up for Wrong Event | Event Espresso - Staging Server

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Client Signed up for Wrong Event

Posted: June 23, 2013 at 9:44 am

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Sandy ONeal

June 23, 2013 at 9:44 am

I have a client that signed up for the wrong event.  I know that I can manually register them for the proper event.  However, I am wondering what will happen if I delete them from the event they signed up for.  The client paid a down payment for the event.  If I delete their registration from the event they signed up for, what (if anything) will happen to the down payment they made?  We are using EE payments through Pay Pal Pro?


Dean

  • Support Staff

    •

June 24, 2013 at 2:09 am

Hi Sandy,

If you delete the user all data will be removed for them. The payment will still stand as it is through a separate system (PayPal Pro) so you would need to recreate the amount paid on the new attendee.

Alternatively you could try one of the Pre Release add ons, the Attendee Reassignment Addon which will allow you to move an attendee from one event to another.

As it is still in Beta, please back up your database before using (it shouldnt cause any issues, but its best to be safe about these things).

Pre Release addons are available from your account page. You may need to sign up to the Pre Release channel first – http://staging.eventespresso.com/wiki/pre-release-channel-guide/


Sandy ONeal

June 24, 2013 at 12:04 pm

That worked.  Thanks!
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Status: closed

Updated by Sandy ONeal 11 years, 7 months ago ago

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