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Chinese Word | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Chinese Word

Chinese Word

Posted: April 5, 2014 at 10:17 am

Viewing 6 reply threads


David Wong

April 5, 2014 at 10:17 am

Hello,

After the customer has registered and the Chinese Character appear ??? in the Invoice (Order Confirmation) and also the exported CSV.

Please advice.


Lorenzo Orlando Caum

  • Support Staff

    •

April 6, 2014 at 8:08 pm

Hi David,

What happens if you try to open the CSV file with an alternate program such as Open office or Excel?

—
Lorenzo


David Wong

April 6, 2014 at 9:50 pm

I tried and it cannot. It shows

馮基豪
顏婷娟
馮昱恒
馮睿恒


Lorenzo Orlando Caum

  • Support Staff

    •

April 7, 2014 at 10:14 am

Could you let me know which version you are using:

WP-admin –> Plugins. Then find Event Espresso in the list.

—
Lorenzo


David Wong

April 7, 2014 at 10:20 am

4.1.11


David Wong

April 8, 2014 at 9:43 am

What is the solution?


Dean

  • Support Staff

    •

April 9, 2014 at 5:28 am

Hi,

Thanks for the feedback, I can confirm both issues.

I will raise a ticket to look into the PDF issue. The spreadsheet may be out of our control though.

For example if I open the csv file as Data in UTF-8 (in MicroSoft Excel 2010) I see the characters correctly – https://monosnap.com/image/DgjXnIia1IL8krUf8TRsclV7UiGY9Q

As such it might just be that you need to open it with the correct character encoding.
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The original Forum description...

Status: closed

Updated by Dean 10 years, 9 months ago ago

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