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Change the date a customer has purchased tickets for? | Event Espresso - Staging Server

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Change the date a customer has purchased tickets for?

Posted: April 12, 2014 at 9:25 am

Viewing 3 reply threads


Peter vanDoorn

April 12, 2014 at 9:25 am

I have an event with 2 dates, set up using the multi-event registration plugin. Is it possible to change the date that a customer has purchased, or do I have to cancel that purchase and manually add another registration for them?


Lorenzo Orlando Caum

  • Support Staff

    •

April 12, 2014 at 11:41 am

Hi there Peter,

You would need to create a new registration. You can do this through the Add Attendee screen.

Then be sure to void the prior registration.

Best

—
Lorenzo


Peter vanDoorn

April 13, 2014 at 5:38 am

Thanks for the reply.

That’s not very convenient! I would have thought that it would be quite a common request. Is there any chance that functionality will be in EE4?


Dean

  • Support Staff

    •

April 14, 2014 at 12:32 am

Hi Peter,

Since they are separate events, you can use the Attendee Re-assignment add on found in the Pre Release channel on your account page. This will allow you to move an attendee from one event to another.

http://staging.eventespresso.com/wiki/attendee-re-assignment-addon/

To answer your question, EE4 does not yet have an attendee re-assignment feature. It might appear in future EE4 releases but there is nothing set in stone on it yet.
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Status: closed

Updated by Dean 10 years, 9 months ago ago

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