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Can't Update EE4 via WP dashboard! | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Can't Update EE4 via WP dashboard!

Can't Update EE4 via WP dashboard!

Posted: April 10, 2014 at 9:59 am

Viewing 6 reply threads


Travel Greenest

April 10, 2014 at 9:59 am

Since I am using EE4 on only one domain, there is something buggy going on with my EE4 license, as the below message that I’m getting on my WP EE4 plugin area indicates, and it looks like it can only be resolved by having you reset it. So would you please do that?

Thank you!

“You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”


Travel Greenest

April 10, 2014 at 10:00 am

Thank you!


Lorenzo Orlando Caum

  • Support Staff

    •

April 10, 2014 at 10:06 am

Hello,

I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.

If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.

These steps will refresh your Support License Key for Event Espresso.

—
Lorenzo


Travel Greenest

April 10, 2014 at 10:57 am

I did as you said to, Lorenzo, and I logged out and back in and still can’t update.


Travel Greenest

April 10, 2014 at 11:10 am

Tried it five times now, logging out after erasing and saving, logging back in, copying and pasting from the email, saving, logging out, logging back in. No deal.


Lorenzo Orlando Caum

  • Support Staff

    •

April 10, 2014 at 12:23 pm

Hi,

I’ve deactivated your existing support license key and created a new one ending in 03.

https://staging.eventespresso.com/users/travelgreenest/

Please copy and paste it from your account page into Event Espresso and save changes.

Let me know if that helps.

—
Lorenzo


Travel Greenest

April 10, 2014 at 12:42 pm

Thanks, that worked!
Viewing 6 reply threads

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Status: closed

Updated by Travel Greenest 10 years, 9 months ago ago

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