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Can't login using iPad App | Event Espresso - Staging Server

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Home › Forums › Ticketing › Can't login using iPad App

Can't login using iPad App

Posted: January 6, 2014 at 11:04 am

Viewing 10 reply threads


Dean

  • Support Staff

    •

January 7, 2014 at 12:01 am

Hi,

Are you using the latest HD version of the app? https://itunes.apple.com/us/app/event-espresso-hd/id604494948


Christine von Scheidt

January 7, 2014 at 12:42 am

Hi!

Yes, I do!

Jens


Dean

  • Support Staff

    •

January 7, 2014 at 3:16 am

Hi,

If you have more than 100 events, attendees, or registrations you’ll need to update the app’s default settings.

You can go into the iOS device settings and scroll down past the apps developed by Apple to where you see individual app settings.

There you can tap Event Espresso and go into its settings and adjust the default settings as needed.

More info here:
http://staging.eventespresso.com/wiki/mobile-apps/

You can also increase the settings in WP Admin>Event Espresso>API Settings to see if that assists.


Christine von Scheidt

January 7, 2014 at 5:14 am

Hi, Dean!

Thanks for the quick reply! I adjusted the settings, but still nothing. I guess one of the other plugins interferes with it somehow. I will try disabling them to see if that helps.

Allbest,

Jens


Dean

  • Support Staff

    •

January 7, 2014 at 5:21 am

Hi,

Let me know how you get on with that!


Christine von Scheidt

January 7, 2014 at 3:58 pm

Just a little update:

There seems to be more broken with my installation of Event Espresso than just the iPad problem. For example, I can’t access the registration form (which means I can’t register for events). With an installation of the Lite version on a different server, everything works perfectly, but the business version on the main server does not work. I think I may need to make a clean install of the tool with all the addons.

Could it be that my home-made theme (that is custom-built and not a child-theme of anything) is causing the trouble?

Thanks for all your time,

Jens


Josh

January 7, 2014 at 6:44 pm

Hi Jens,

With the iOS app 404ing, is the WP blog url different than the site URL? If so, you’ll need to log in to the app using the URL where WordPress is installed.

With the registration form not working, can you post a link to the page that has the [ESPRESSO_EVENTS] shortcode on it so we can investigate?


Christine von Scheidt

January 8, 2014 at 12:56 am

Hey!

The URL is either http://www.swingandthecity.com/ or http://www.swingandthecity.com/_wp/, the registration page is at http://www.swingandthecity.com/event-registration/

Thanks,

Jens


Christine von Scheidt

January 8, 2014 at 6:34 am

Update: The registration process works now – it was a problem with some rewrites and the .htaccess file that were relinking to somewhere that EventEspresso could not handle.

Jens


Dean

  • Support Staff

    •

January 8, 2014 at 6:39 am

Hi Jens,

Thanks for getting back to us and I’m glad its working now. We also appreciate letting us know the reasons, it might help others in the future.
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Status: closed

Updated by Dean 11 years ago ago

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