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Can't login into App | Event Espresso - Staging Server

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Home › Forums › Ticketing › Can't login into App

Can't login into App

Posted: August 10, 2012 at 5:40 am

Viewing 6 reply threads


mforster

August 10, 2012 at 5:40 am

I am unable to login into the ticketing app – it says “please update your credentials and try again”

Currently using the same credentials as the ones associated with my user account. Am I missing something?


Josh

August 10, 2012 at 8:30 am

Make sure that the endpoint URL is the same URL as the WordPress site URL, (not necessarily the blog URL if WordPress is installed in a different location.)

See this section of the documentation for more troubleshooting tips: http://staging.eventespresso.com/wiki/troubleshooting-event-espresso/#ticketing


mforster

August 10, 2012 at 8:34 am

Hi Josh.

The installation is in the root of mydomain.com, thus the endpoint should be mydomain.com, right?

Still not able to login …


Josh

August 10, 2012 at 5:38 pm

Is this a single site, or WordPress multi-site installation?

Have you checked the permissions of the espresso-services folder?


mforster

August 14, 2012 at 2:43 am

It’s a single site and the services jfolder is set to rwxr-xr-x (755).

This should be correct right?


Josh

August 14, 2012 at 1:11 pm

That should be right. I get that same message when I enter the wrong password. Can you try creating another admin account and logging in with that one?


mforster

August 16, 2012 at 3:41 am

Thx.
Worked.
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Status: closed

Updated by mforster 12 years, 5 months ago ago

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