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Cancellation Emails | Event Espresso - Staging Server

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Cancellation Emails

Posted: December 25, 2013 at 6:30 pm

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Sarah Reed

December 25, 2013 at 6:30 pm

Is there a way to change the text in the cancellation email for events and also to change the email address where the cancellation email is sent (we have a different person handling cancellations and would like to send it directly to them)?


Josh

December 26, 2013 at 11:16 am

Hi Sarah,

It turns out that there are two types of email cancellations: One is the Event Cancellation Email feature thats works by sending out an email to everyone that registered for an event if the event gets cancelled.

The other one, which I think is the one you’re referring to, is the email cancellation that gets sent when a registered user of the site logs in and cancels their registration from the My Events page. The defaults can be customized by modifying the espresso_send_attendee_cancel_notification function in the /espresso-members/my_events_page.php. This function can be overridden with a modified version by loading it up in a custom snippets plugin since it’s a pluggable function.

If you look at the end of this function you’ll see where it builds out the email message that gets sent. The last line inside the function handles where it gets sent to the admin.
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Updated by Josh 11 years, 2 months ago ago

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