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Canceling a Registration - Admin | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Canceling a Registration – Admin

Canceling a Registration – Admin

Posted: October 30, 2012 at 2:41 pm

Viewing 3 reply threads


bnance

October 30, 2012 at 2:41 pm

Hello,

How does one cancel a registration via the admin section? I see references to “Cancellations can be handled by the admin in the backend of the site.”, but can find instructions on how this is done. And, I can am not able able to find a way to mark an attendee as “Canceled”.

Thanks!


Dean

  • Support Staff

    •

October 31, 2012 at 1:32 am

Hello,

There are currently two choices when dealing with cancelled attendees: either delete the attendee or set their payment to pending/incomplete, although that latter option will affect the total number of spaces available unless your event has unlimited spots.

I can see a need for a cancelled option though, so I will be adding this to our feature request list.


bnance

October 31, 2012 at 9:08 am

Dean,

Thank you for your response. Is there a way to add an option to the payment status? In addition to pending/incomplete, I would like to add “Canceled” to that dropdown.

A cancel feature would be very helpful. Deleting the registration is problematic from an accounting perspective. If the accounting dept. has a charge and then a credit for a registration, deleting the data in the registration system removes part of the paper trail.


Jonathan Wilson

  • Support Staff

    •

October 31, 2012 at 1:34 pm

Hello,

We have added your request to the feature request list. Thank you for your feedback. We appreciate you input.
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The original Forum description...

Status: closed

Updated by Jonathan Wilson 12 years, 2 months ago ago

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