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Automatic Updates not working | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Automatic Updates not working

Automatic Updates not working

Posted: April 14, 2014 at 12:12 pm

Viewing 6 reply threads


Mike Query

April 14, 2014 at 12:12 pm

Hi,

I have EE 3.1.36.4.P installed, with my current key entered in my setting page for the right domain. However, when I try updating through WordPress dashboard, however, it doesn’t allow me to.

Is there something I’m missing? How can I enable automatic updates?


Lorenzo Orlando Caum

  • Support Staff

    •

April 14, 2014 at 12:28 pm

Hi Mike,

Was an error message being displayed? If so could you copy and paste it here?

Also, I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.

If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.

These steps will refresh your Support License Key for Event Espresso.

—
Lorenzo


Mike Query

April 14, 2014 at 12:37 pm

This is the error:

An error occurred while updating Event Espresso: Update package not available.

Also, I got the reset key email, and the key is the same as the one I already had. Is that supposed to happen?


Lorenzo Orlando Caum

  • Support Staff

    •

April 14, 2014 at 12:41 pm

Thanks. The key is the same. You can finish up the reset by following the steps that I shared earlier:

http://staging.eventespresso.com/topic/automatic-updates-not-working-4/#post-91979

—
Lorenzo


Mike Query

April 14, 2014 at 1:08 pm

Got it, thanks for clarifying.

So I went ahead and did those steps (removed key and saved, pasted it back in and saved again), and still no dice with the auto updates (same error message). Any thoughts?


Anonymous

April 14, 2014 at 3:49 pm

Hi Mike,

I’ll try a reset one more time, can you repeat the same steps once more please?

If this doesn’t work we’ll re-assign you another key which should fix it unless something on the server is blocking EE.


Mike Query

April 14, 2014 at 4:01 pm

Hey it worked! Thanks a ton, looks like I’m good to go!
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Status: closed

Updated by Mike Query 10 years, 9 months ago ago

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