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Automatic emails are being sent to event guests... | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Automatic emails are being sent to event guests…

Automatic emails are being sent to event guests…

Posted: March 29, 2014 at 9:55 am

Viewing 5 reply threads


Suzanne Schriver

March 29, 2014 at 9:55 am

I have automatic confirmation emails turned OFF, so why are emails still being sent? Please help because this is problematic and confusing to our event go-ers as they have already received emails from our previous site…


Suzanne Schriver

March 29, 2014 at 10:14 am

Also the ‘From’ says WordPress instead of our site’s name


Lorenzo Orlando Caum

  • Support Staff

    •

March 29, 2014 at 2:29 pm

Hi Suzanne,

Could you provide more information on the emails that are being sent?

What version of Event Espresso are you running? You can find this in WordPress admin –> Plugins –> Event Espresso

Also when you say “previous site” — is this a separate site or was this site migrated?

Some web hosts use a system mail address so that is why you are seeing WordPress. Try this plugin:

http://wordpress.org/plugins/send-from/

If it doesn’t work, then you can use a transaction email service such as Postmark App or Mandrill:

http://staging.eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

—
Lorenzo


Suzanne Schriver

March 29, 2014 at 4:29 pm

Thank you for your reply, Lorenzo. Version 3.1.36.

In EE>General Settings>Email Settings, I have the following three questions set to “no”:
–Send payment confirmation emails? No
–Send registration confirmation emails before payment is received? No
–Use fancy email headers? No
My site is not live yet so I am manually adding my already registered attendees. When I choose an Event>Add Attendees, and entering their registration info, EE is sending a confirmation email to the attendee. As a work around, I have changed the default message so as not confuse my attendees, but I am wondering: Why it’s sending a confirmation when its set to “NO”?


Lorenzo Orlando Caum

  • Support Staff

    •

March 29, 2014 at 6:22 pm

Hello,

Thanks for sharing additional information. The settings that are in General settings are to turn off the payment confirmation emails.

This is different than the registration confirmation emails.

I’ve taken a look at our feature requests and I do see that this was added by another team member so it may be considered for a future release of EE3.

—
Lorenzo


Suzanne Schriver

March 30, 2014 at 1:18 pm

Thanks for your help. The plugin you recommended for the “From WordPress” solved that problem. Hope they add more control over all email confirmations in the future but appreciate the workaround ideas.
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Status: closed

Updated by Suzanne Schriver 10 years, 11 months ago ago

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