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authorize.net troubleshooting | Event Espresso - Staging Server

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authorize.net troubleshooting

Posted: August 22, 2013 at 12:53 pm

Viewing 9 reply threads


Hugo Azzolini

August 22, 2013 at 12:53 pm

Hi.

I am working on implementing authorize.net on this site: http://web1.orlandophil.org.joshrendek.com/tickets/ (Please note: this is a temporary domain name which will be switched to orlandophil.org once we properly configure the payment gateway).

Here is a snapshot of our authorize.net settings: http://imgur.com/QtFhRtr

When attempting to process a test transaciton, I have noticed some oddities:

1. There is a discrepancy between the Subtotal and Total Amount Due on the Payment Overview Page when registering multiple attendees: http://imgur.com/bZAWOCT

2. When attempting to complete the transaction (by clicking the ‘Complete Purchase’ button) the URL changes, but nothing really happens after that: http://web1.orlandophil.org.joshrendek.com/?page_id=7&r_id=14-52165d797ea33

Can you shed some light on how to resolve this?

Thanks.

  • This topic was modified 11 years, 5 months ago by Hugo Azzolini. Reason: Replaced image embed code with urls


Sidney Harrell

  • Support Staff

    •

August 22, 2013 at 4:33 pm

Can you turn on WP_DEBUG in your wp_config.php file? There is probably a php error happening on the payment form submission, but I can’t see it.
I did some tests on the site, and I wasn’t able to get the subtotal discrepency.


Hugo Azzolini

August 23, 2013 at 6:23 am

Hi Sidney

When attempting to activate WP_DEBUG, the entire site crashes, so the server admin is going to take a look and try and troubleshoot that.

And to trigger the subtotal inconsistency, try adding a quantity of more than 1 ticket to any given event: the correct amount displays in the sub-total, but the total amount due only reflects a single ticket.

Thanks.


Hugo Azzolini

August 23, 2013 at 6:48 am

The server admin found these errors in the logs:

[Fri Aug 23 12:39:47 2013] [error] [client 97.68.20.209] PHP Warning: fopen(http://web1.orlandophil.org.joshrendek.com/wp-cron.php?doing_wp_cron=1377261587.8530440330505371093750): failed to open stream: HTTP request failed! in /home/orlandophil.org/html/wp-includes/class-http.php on line 921, referer: http://web1.orlandophil.org.joshrendek.com/wp-admin/admin.php?page=event_venues
[Fri Aug 23 12:39:47 2013] [error] [client 97.68.20.209] PHP Notice: Undefined variable: uri in /home/orlandophil.org/html/wp-content/plugins/wp-http-compression/wp-http-compression.php on line 21, referer: http://web1.orlandophil.org.joshrendek.com/wp-admin/admin.php?page=event_venues
[Fri Aug 23 12:39:48 2013] [error] [client 192.241.175.238] PHP Notice: Undefined variable: uri in /home/orlandophil.org/html/wp-content/plugins/wp-http-compression/wp-http-compression.php on line 21
[Fri Aug 23 12:39:48 2013] [error] [client 192.241.175.238] PHP Notice: Undefined index: every12hours in /home/orlandophil.org/html/wp-includes/cron.php on line 103
[Fri Aug 23 12:39:48 2013] [error] [client 192.241.175.238] PHP Notice: Undefined index: every24hours in /home/orlandophil.org/html/wp-includes/cron.php on line 103
[Fri Aug 23 12:39:48 2013] [error] [client 192.241.175.238] PHP Notice: Undefined index: every24hours in /home/orlandophil.org/html/wp-includes/cron.php on line 103
[Fri Aug 23 12:39:48 2013] [error] [client 192.241.175.238] PHP Notice: Undefined index: every24hours in /home/orlandophil.org/html/wp-includes/cron.php on line 103
[Fri Aug 23 12:39:48 2013] [error] [client 192.241.175.238] PHP Notice: Undefined index: every24hours in /home/orlandophil.org/html/wp-includes/cron.php on line 103
[Fri Aug 23 12:39:48 2013] [error] [client 71.122.162.17] PHP Notice: Undefined variable: uri in /home/orlandophil.org/html/wp-content/plugins/wp-http-compression/wp-http-compression.php on line 21
[Fri Aug 23 12:39:48 2013] [error] [client 71.122.162.17] PHP Notice: Array to string conversion in /home/orlandophil.org/html/wp-content/plugins/constant-contact-api/functions.php on line 490

Does this shine any light on the situation?


Josh

August 23, 2013 at 9:25 am

This might be a conflict with one or more plugins. You can rule this out by temporarily deactivating any other installed WordPress plugins.

It appears that the WP HTTP compression plugin is throwing a fair share of errors. That would be a good one to start with.


Hugo Azzolini

August 23, 2013 at 12:44 pm

Hi Josh.

I have disabled all non essential plugins and am still facing this issue.

We are also running woocommerce off of this site, which has posted test transactions flawlessly.

Can I provide you with login credentials so that you can take a peek under the hood?


Josh

August 23, 2013 at 2:17 pm

In order to take a look we’d need to be able to see the page with debug turned on. So I recommend getting the site going down when wp-debug issue fixed first.


Hugo Azzolini

August 23, 2013 at 2:37 pm

Triumph!

Successfully enabled debug mode.

Tried paying, received this error:

<code>Fatal error: Call to undefined function curl_init() in /home/orlandophil.org/html/wp-
content/plugins/event-espresso/gateways/aim/lib/shared/AuthorizeNetRequest.php on line 87</code>


Josh

August 23, 2013 at 2:59 pm

Hi there,

The error indicates that your server admin needs to install the PHP cURL module:

http://php.net/manual/en/curl.installation.php


Hugo Azzolini

August 26, 2013 at 7:59 am

That did the trick. Thanks guys!
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Updated by Hugo Azzolini 11 years, 4 months ago ago

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