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Attendees showing as "completed" even when they bail out at Paypal | Event Espresso - Staging Server

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Attendees showing as "completed" even when they bail out at Paypal

Posted: September 4, 2012 at 9:17 am

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aolsen

September 4, 2012 at 9:17 am

Hi all,

I’m having a weird thing happen when a registrant fills out the registration form, goes to Paypal to pay, but instead of completing the payment they bail by clicking the “cancel and return to seller’s website” link on PayPal. They show up as an attendee in Event Espresso with the payment column marked as “completed”.

Either this is an error, or I’m misunderstanding the default payment status setting in General Settings. I have it set to “completed”.

Are attendees supposed to show up in the attendee list even if they abandon the payment process? If they don’t actually pay, why would they show up there?

If I were to set default payment status to “pending”, for example, instead of “completed”, does this mean I’d have to go through and delete the “pending” attendees who never actually paid?

I don’t quite understand how this works.


Chris Reynolds

  • Support Staff

    •

September 4, 2012 at 4:24 pm

Either this is an error, or I’m misunderstanding the default payment status setting in General Settings. I have it set to “completed”.

If you have set the default payment status to “Completed” then all registrations — even incomplete ones where they do not pay or bail out of the registration process — will be marked as “Completed”.

Attendees will always appear in the attendee list, even incomplete registrations. I’d recommend taking a look at the About Payment Statuses section of this doc for clarification about the different statuses.
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Status: closed

Updated by Chris Reynolds 12 years, 4 months ago ago

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