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Attendees not showing up | Event Espresso - Staging Server

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Attendees not showing up

Posted: April 15, 2013 at 8:34 am

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Seth Kline

April 15, 2013 at 8:34 am

I have the latest version of Event Espresso with all the plugins. I am using a specific seating chart with online ticketing. The problem I am running into is that some Attendee registers and pays but does not get ticket confirmation. I could not find them listed as an attendee when I clicked on view attendee. I did however see them listed when I exported the database to excel.

How do I add them in so that they are on the database and can print out their tickets?

I’m having a problem manually adding them because I can’t select their seat because the seating chart has reserved the seat for them.

Is there any easy way to get them into the system?


Dean

  • Support Staff

    •

April 16, 2013 at 4:24 am

Hi Seth,

 

The probable reason you cannot see them is that you have over 50 attendees in the database. A few versions back we added a feature to limit the number of events and attendees that show, due to problems people were having with large numbers of events/attendees slowing the dashboard down.

As such you now need to look above the event/attendee overview table on the left, and there is a button labelled Retrieve and a dropdown list. select a number from the dropdown and click retrieve and you will get more events/attendees. screenshot http://d.pr/i/z8zO

We are aware that this does not make everyone happy and there has been a modification requested to allow users to set default number so you dont have to keep selecting the dropdown every time. No word yet on when that will be included.
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Updated by Dean 11 years, 9 months ago ago

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