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Attendee's not added when they register for an event shortly after one another | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Attendee's not added when they register for an event shortly after one another

Attendee's not added when they register for an event shortly after one another

Posted: February 22, 2013 at 12:37 pm

Viewing 3 reply threads


skleijer

February 22, 2013 at 12:37 pm

After the latest update (version 3.1.30.7.P) sometimes attendees were not put into the system after they registrated for an event. We tested this and found out this only happened when attendees registrated shortly after eachother. The attendees did receive an email and a copy was send to the orgisation as well. The first one that registrates is missing, the other one is not.

Right now, on my testing server this happens all the time when I aplly twice for an event with a different name. It’s not an incident, it’s a big problem. Please help!

Kind regards,
Sya (www.congressenmetzorg.nl)


skleijer

February 25, 2013 at 5:45 am

When we upgraded to the newest version of event expresso, the default status of an active event was set to ‘no change’. In the system settings it was still on ‘pending’. We changed all ‘no change’ again to pending manually in every event and the problem of the missing attendees seems to be solved. The problem only occurred when two different attendees tried to register for an event shorty after each other. It’s seems to be working again but I do not have a clue why the ‘no change’ setting did the trick.


skleijer

February 25, 2013 at 5:46 am

When we upgraded to the newest version of event expresso, the default status of an active event was set to ‘no change’. In the system settings it was still on ‘pending’. We changed all ‘no change’ again to pending manually in every event and the problem of the missing attendees seems to be solved. The problem only occurred when two different attendees tried to register for an event shorty after each other. It’s seems to be working again but I do not have a clue why the ‘no change’ setting did the trick.


Dean

  • Support Staff

    •

February 25, 2013 at 6:25 am

Hi,

I have been unable to recreate this locally.

Is it possible to get your login details in order to look into this?

If so, please send them via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.
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Status: closed

Updated by Dean 11 years, 11 months ago ago

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