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Attendee deleted in 1 even after buying 2 events with MER and payment paypal | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Attendee deleted in 1 even after buying 2 events with MER and payment paypal

Attendee deleted in 1 even after buying 2 events with MER and payment paypal

Posted: May 15, 2013 at 12:26 pm

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art4srl

May 15, 2013 at 12:26 pm

today is a strange thing happened …

a user has selected  2 events with MER, and as soon as I saw were selected in the event attendee overview its 2 events with pending payment.

 

The user wrote to me to have problems with paypal probably because of credit card that had a limit of money. Shortly after I received the confirmation from paypal that one event had been paid. At the same time in the backend-event attendee overview  the second event was lost and the status of the payment of the first event has become “complete”.

 

After a few minutes I received a second email from paypal that confirmed the purchase of the second event, and the first event on the site was lost and the second event has reappeared with the status “completed”.

I do not know what happened, but now I have  a payed event that the user no longer has in this member area..

 

how can I add to him the first event? you can enter it manually?

Thank you, Marco


Dean

  • Support Staff

    •

May 16, 2013 at 1:03 am

Hi,

Have you checked the filters to make sure the attendee is there? Or checked the database?

If the attendee has definitely gone, then I would advise to firstly update event Espresso and the add ons.

After that yes you can add an attendee manually, by going to Event Overview, hovering your mouse over the event name and then clicking Attendees. On that page near the top is an Add New Attendee button.
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Status: closed

Updated by Dean 11 years, 8 months ago ago

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