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Answers Not Displaying for Custom Questions | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Answers Not Displaying for Custom Questions

Answers Not Displaying for Custom Questions

Posted: March 15, 2014 at 9:26 am

Viewing 5 reply threads


bdearth

March 15, 2014 at 9:26 am

Hi there guys,
We’ve recently created custom question fields for “Company/Organization,” and “Phone,” so that they may appear, in preferred order, among the personal information questions (of “First Name, Last Name,” and “Email”), instead by default appearing under “Contact Information” in a separate grouping. However, when signing up as a test registrant, these two custom fields are not delivering the information that had been entered into the fields.

(Screenshots): http://itc.mb.ca/files/group-question.png , http://itc.mb.ca/files/reg-status-approved.png

*I’m wondering if it might be in our best interest to use the already-there Admin fields for Company and Phone. What would you recommend? If this is a better option, how might we go about changing these two fields, to display in the preferred order?

(Order Preference):
First Name
Last Name
Company/Organziation
Email
Phone Number

Thanks!

-Betty


Dean

  • Support Staff

    •

March 17, 2014 at 6:31 am

Hi Betty,

How did you sign up – via the admin or via the front end?

Do you have an example event we can look at?


bdearth

March 18, 2014 at 12:59 pm

We’re not logged in as Admin’s while test-registering, and it’s through the live site registration.

Here are screenshots of the process and what is happening, starting from the user view (what I’m doing, how the screen and info looks, etc):

1) To start, some fields are displaying red text (why might it be doing that?) *As well, Captcha answers are entered correctly: itc.mb.ca/files/0001_asUser.png

2) This displays after all info has been entered: http://itc.mb.ca/files/0002_withCorrectCaptcha.png

3) Displaying after clicking “Finalize Registration:” http://itc.mb.ca/files/0003_Finalization.png

Now, what I’m seeing from the Dashboard view:

4) It appears that the registration did go through proper: http://www.itc.mb.ca/files/004_how_many.png

5) All the test information is intact, and appears fine: http://www.itc.mb.ca/files/005_all_looks_normal.png

6) When clicking on the user’s name to view full profile, this is what we see (please note there are two fields at the bottom for Company/Organization and Phone Number, however both display blank): http://www.itc.mb.ca/files/006_click_name_to_view_user.png

*Are we doing something wrong in the setup, or test registration?? *Included are five screenshots from the Question Groups area, to give insight to current settings:

http://www.itc.mb.ca/files/007_questions_group.png
http://www.itc.mb.ca/files/007a_Company_details.png
http://www.itc.mb.ca/files/007b_Phone_details.png
http://www.itc.mb.ca/files/008_groups.png
http://www.itc.mb.ca/files/009_edit_Question_Group.png

Please let me know if there is any other information that I can send to help, thanks very much, I hope you’re all having a great afternoon!


Josh

March 19, 2014 at 2:26 pm

Hi there,

I can answer the first question about why some of the question input fields are being displayed in red text. This is because there is something in the theme that’s styling the input text as red if it’s a required question. You can add this to the end of the child theme’s css file to change it to black:

.required {
color: #000;
}

We will need to look into your other questions. Event Espresso 4 beta does have some work left to do before it graduates to a stable release.


bdearth

March 20, 2014 at 7:33 am

Thanks, Josh!! I’ll change the color styles – the information comes through with red text (for the 3 system fields), but when I see text in a form field in a different color, I’d wonder if “I’d entered it in the wrong format(?)” and wouldn’t want to confuse users.


bdearth

April 4, 2014 at 12:20 pm

Hi guys,

We’ve got a test event added to the site currently. *Have you been able to find out what we may have done, in order for the custom questions to not save the answers?

Thank you,

-Betty
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Updated by bdearth 10 years, 9 months ago ago

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