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An error occurred while updating Event Espresso: Update package not available. | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › An error occurred while updating Event Espresso: Update package not available.

An error occurred while updating Event Espresso: Update package not available.

Posted: April 22, 2014 at 5:36 pm

Viewing 3 reply threads


Mark Cockfield

April 22, 2014 at 5:36 pm

Just had our key reset because my local development site URL changed due to some DNS changes on our local network. Re-saved the key and on our account page I see the key is now active for the new URL, yet still get the error trying to update.


Lorenzo Orlando Caum

  • Support Staff

    •

April 22, 2014 at 5:42 pm

Hello,

I’ve just reset your Support License Key. In a few minutes, you’ll receive a confirmation to your email address on your Event Espresso account.

If you are using Event Espresso 3, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Scroll down to the bottom of the page and locate the area for Support License. Now copy the existing key. Then erase the existing key and click on Save Options. After the page refreshes, scroll back down to the Support License area and paste your key and click on Save Options.

If you are using Event Espresso 4, please login to your WordPress admin and locate Event Espresso in the admin menu. Then click on General Settings. Copy the existing key which appears at the top of the page. Then erase the existing key and click on Save on the right side of the screen. After the page refreshes, please paste your key and click on Save once more.

These steps will refresh your Support License Key for Event Espresso.

—
Lorenzo


Mark Cockfield

April 22, 2014 at 9:23 pm

Okay, went through the two step process of saving a blank license key and then re-adding the correct one. Our account page at your website shows the key activated for the correct URL. Now I can’t seem to get my site to find the update. I have 3.1.36.2.P installed and when I check for updates I am told all plugins are up to date.


Dean

  • Support Staff

    •

April 23, 2014 at 2:19 am

Hi Mark,

Is it possible to get your login details in order to look into this?

If so, please send them via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level and FTP details are appreciated.
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Status: closed

Updated by Dean 10 years, 9 months ago ago

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