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An error occurred while updating Event Espresso: Update package not available.. | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › An error occurred while updating Event Espresso: Update package not available..

An error occurred while updating Event Espresso: Update package not available..

Posted: November 13, 2012 at 2:08 pm

Viewing 4 reply threads


Heather Wood

November 13, 2012 at 2:08 pm

This happened while update-ding today.

**The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Plugin Event Espresso (1/1)
An error occurred while updating Event Espresso: Update package not available..
Disabling Maintenance mode…*
All updates have been completed.*

This is also at the top of my site, not sure why because I swear that I get a year of support with my purchase.

You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.


Josh

November 13, 2012 at 2:29 pm

Hi Heather,

We can try resetting the key for your site. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your site and remove the key there are save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.


Heather Wood

November 13, 2012 at 4:06 pm

Thanks so much Josh! It worked and I have successfully updated. I am searching for this new option you told me about in another thread where you mention I can choose to skip the confirmation page?

Where would that be located? Thanks a ton :)


Josh

November 13, 2012 at 4:58 pm

It’s in Event Espresso>General Settings, under Advanced Settings.


Heather Wood

November 13, 2012 at 5:05 pm

Thanks Josh :)
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The original Forum description...

Status: closed

Updated by Heather Wood 12 years, 2 months ago ago

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