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Allowing participants to change (transfer) their registrations details | Event Espresso - Staging Server

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Home › Forums › Ticketing › Allowing participants to change (transfer) their registrations details

Allowing participants to change (transfer) their registrations details

Posted: March 21, 2014 at 10:40 pm

Viewing 3 reply threads


Andrew White

March 21, 2014 at 10:40 pm

Hello

This function currently does not send an email to the new email address, nor does it send an email to the event creator to let them know changes have occured.

Is there a setting I am not seeing?

I have searched for topics with this subject and found no solution.

Thanks in advance
Andy


Lorenzo Orlando Caum

  • Support Staff

    •

March 22, 2014 at 4:21 pm

Hi Andrew,

In Event Espresso 3, an attendee can change their registration information but it won’t automatically send an email out letting you know about this change.

You can however go to the Attendee reports screen for a specific event and click on the resend registration details icon. It looks like an email icon:

http://cl.ly/image/1F3Z1l1o2h1c

This will send out an email to the attendee/registrant with the updated information.

—
Lorenzo


Andrew White

March 23, 2014 at 12:35 am

Hey Lorenzo.

Thanks for the fast reply.

It also is not sending the new email confirmation or ticketing information which is of most concern.

It means that while you CAN allow registrants to change details, it fail to notify the new registrant which is critical.


Lorenzo Orlando Caum

  • Support Staff

    •

March 23, 2014 at 12:12 pm

Hi Andrew,

Could you install this email audit plugin: http://wordpress.org/plugins/email-log/

Then try re-sending a registration email?

Then check the email log to see if anything is recorded.

Also, could you confirm that regular WP notifications such as password resets are working?

—
Lorenzo
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Status: closed

Updated by Lorenzo Orlando Caum 10 years, 10 months ago ago

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