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Admin notification emails

Posted: April 29, 2013 at 12:01 pm

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Raedorah

April 29, 2013 at 12:01 pm

Please explain how admin notification emails work. Does this use WP -> General Settings -> E-mail Address, or EE -> General Settings -> Organization Settings -> Contact Information -> Primary contact email? We are having trouble with the admin notification emails not being received, until I changed the EE  Primary contact email to the WP -> General Settings -> E-mail Address. How does this work and what email address is the admin notifications supposed to go to? If I have a different email in EE Settings than in WP Settings, it don’t work.


Josh

April 29, 2013 at 1:01 pm

Hi Carlene,

The admin email notifications get sent to the email entered in:

EE -> General Settings -> Organization Settings -> Contact Information -> Primary contact email.

They don’t get sent to the email address entered in: WP -> General Settings -> E-mail Address.

If the email address entered in EE -> General Settings -> Organization Settings -> Contact Information -> Primary contact email isn’t receiving admin notifications when someone registers, it may be the ISP for the email address blocking the email from your server. The first thing to check is the spam folder. In some cases it helps to ensure that the transactional email gets delivered by using a service like Postmark or Mandrill.
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Status: closed

Updated by Josh 11 years, 8 months ago ago

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