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Ability to generate email to event planner once an attendee registers | Event Espresso - Staging Server

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Ability to generate email to event planner once an attendee registers

Posted: October 2, 2013 at 8:41 am

Viewing 4 reply threads


Duane Roelands

October 2, 2013 at 8:41 am

My company is in the process of setting up our website for our annual conference. With other programs in the past, we have had the ability for an email to be generated and sent to a specific email address (event planner/administrator) once an attendee has registered. Is there any way we can incorporate that functionality within this program?


Dean

  • Support Staff

    •

October 3, 2013 at 12:53 am

Hi,

Yes, in the individual event is an option called “Alternate Email Address (optional)”. Entering an email address here will over ride the default admin email and send it to this new address. You can also chain the emails by separating them with a comma, and the admin email will be sent to all of those addresses (so it is wise to include the admin email address here, otherwise they will not get the email).


Duane Roelands

October 3, 2013 at 10:17 am

We have the same email address in
General Settings/Primary Contact Email and in Event Options/Alternate Email Address.

Neither of these email addresses are receiving a notification when an attendee registers.

The attendee is receiving their pre-payment registration email.

This is an important requirement for our event. Any assistance you can off would be most appreciated.


Duane Roelands

October 3, 2013 at 10:21 am

Followup question. Is the email to the admin sent upon completion of -registration- or completion of -payment-?


Sidney Harrell

  • Support Staff

    •

October 3, 2013 at 10:59 am

The admin email will go out when the pre-payment registration email, or confirmation email, is set to go out. In the General Settings->Email settings you can set that to go out before payment (when the user reaches the payment page), or after payment. If the user is receiving their confirmation email but the admin is not receiving their’s, then I would check the spam folder of the admin email box. And turn off “fancy email headers” option in General Settings->Email Settings. After that, I would test with a different email address. After that, I would uncomment the debug lines in includes/functions/email.php lines 569-575.
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Status: closed

Updated by Sidney Harrell 11 years, 3 months ago ago

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