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Abandoned payment | Event Espresso - Staging Server

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Abandoned payment

Posted: March 20, 2014 at 8:25 am

Viewing 4 reply threads


Dorian Straszewski

March 20, 2014 at 8:25 am

When someone gets to the checkout after clicking on an event and they leave, it shows them pending in the backend and takes away from the event limit. This cannot happen. It takes up a spot for someone that has not paid or just not interested. It should not take away from the event limit until they process payment.


Lorenzo Orlando Caum

  • Support Staff

    •

March 20, 2014 at 8:44 am

Hello,

Try enabling the pre-approval option in WordPress admin –> Event Espresso –> General Settings:

http://cl.ly/image/2o1d3H0s1Y1m

Then you can enable this on a per event basis in the Event Editor screen (set to yes):

http://cl.ly/image/2a333Z093z2h

—
Lorenzo


Dorian Straszewski

March 20, 2014 at 8:48 am

What does the preapproval do exactly?


Dorian Straszewski

March 20, 2014 at 8:56 am

I just tested it and that does no good. That means the admin has to approve every single person and they dont have time to do that. They can have hundreds per day registering. It seems to be a flaw that it takes the spot even though they have not clicked on the payment. If they have a 0/20 limit and 20 people click to register and dont pay, they will have zero people showing up. That cannot happen


Josh

March 20, 2014 at 12:19 pm

Hi Dorian,

You can change the Default Payment status to “Incomplete” in Event Espresso>General Settings to avoid this. It’s the first setting in this screenshot.
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Status: closed

Updated by Josh 10 years, 11 months ago ago

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