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Enertech OPAL
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January 18, 2013 at 7:28 am
I don’t remember this happening before the current version, but here’s what I’m seeing.
- An attendee record is being created at the confirmation screen, but if they don’t click confirm, it’s still showing as a registration.
- On the confirmation page, if the user clicks their back button to edit, rather then the “edit” link, it will create a new attendee record.
Shouldn’t it wait to create the attendee record after the confirmation is clicked? I should add that these are free events, so there’s no payment process.
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This topic was modified 12 years ago by
 Enertech OPAL. Reason: adding details
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This topic was modified 12 years ago by Enertech OPAL.
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Enertech OPAL
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January 18, 2013 at 7:53 am
to add, in default settings, payment status is set to incomplete as well as in the event itself.
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Josh
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January 21, 2013 at 9:32 am
Hi there,
There was a change made in a recent version that added an option that allows you to skip the confirmation page , so the registration gets recorded when the Submit button is clicked now.
We’ve opened a ticket for the dev team to add a check so that when someone hits the back button, it will check first to see if there is already a registration submission entered and not add a second one when it’s submitted again.
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Enertech OPAL
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January 23, 2013 at 7:37 am
Thanks Josh.
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Josh
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January 23, 2013 at 8:07 am
You’re welcome. Thanks for reporting. I’ve updated the ticket and added a few notes to it from this forum topic. Hopefully we’ll have this fixed soon.
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