What do you need help with?
Posted by Garth on Thursday, August 16th, 2012
If you like to figure out how things work, enjoy discovering bugs (in software) like an entomologist, have a crush on WordPress, want to make a difference and be part of a great team then you should be the next Event Espresso Support Guru.
We looking for someone who will help us providing outstanding support to our customers. The work is a mix of educating customers, hunting down pesky software bugs, and testing new features. Every day you’ll help our customers understand our products and how to use them, and they’ll love you in return. A couple times a week you’ll get a message from a customer that exclaims: “You guys rock!”
The opportunity to work with a premier WordPress plugin company doesn’t come around every day, so apply today!
Primary Responsibilities
- Provide both technical and customer support via forums, twitter, facebook, chat and email.
- Create help documentation for the Event Espresso products.
- Other projects and responsibilities as needed or assigned.
Key Skills & Qualifications:
- Intermediate experience using WordPress plugins and themes.
- Intermediate experience using Event Espresso plugins (or at least willing to quickly master our plugins).
- Beginner/Intermediate PHP experience, particularly with the WordPress Codex.
- Beginner/Intermediate MYSQL experience, particularly with respect to the WordPres Codex.
- Beginner/Intermediate Jquery experience, particularly with WordPress themes.
- Intermediate CSS experience, particularly with WordPress themes.
- Must be able to work remotely with little to no supervision.
- Must be available during the day, Monday through Friday.
- Excellent written and verbal communication skills
- Ability to be a team player and be patient with the team and customers.
This job is offered on either a freelance/contract basis.
We don’t mean to make the application process difficult, so please send an email to jobs@eventespresso.com briefly describing your experience with:
– WordPress
– HTML
– PHP
– MYSQL
– CSS
– Jquery
– Building/Supporting WordPress Plugins
– Providing customer and technical support
Please also include:
– Educational Attainment(s) (if applicable)
– Salary Requirements
– Employment History & Current Job (resume)
– Portfolio (if applicable)
Notes:
Salary: Depends on Experience
Primary Location: Utah or Anywhere in North America or Europe
Schedule: Full-Time
Working Hours (per week): varies, up to 40
EOO: Event Espresso is an Equal Opportunity Employer M/F/D/V
All positions are subject to close without notice.
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Posted by Josh on Tuesday, August 14th, 2012
I will be at WordCamp Grand Rapids this weekend. Anyone else going to be there? I would love to meet you, so be sure to say hi!
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Posted by Garth on Monday, August 13th, 2012
Event Espresso 3.1.26 and WP Users Integration 1.9.4 are now available for download from your account dashboard.
Event Espresso 3.1.26
This new version includes a new event search function, updates and several fixes.
New Feature
- A simple auto complete search tool (uses
[EVENT_SEARCH] shortcode) that searches the titles of events. The results are automatically displayed to the user as they type.
Updates
- Sanitize output before displaying (more info)
- Available spaces limit set too low in
functions/main.php
Fixes
- Remove duplicate event category description display with pagination (Important Note: This affects the
event_list.php file. This file will need to be updated if it is in the uploads/espresso/templates directory.)
- Escape quotes in event title
- Groupon menu item missing when R&P is active
- Renaming the REM plugin folder before manually deactivating it breaks the event editor
[ESPRESSO_CART_LINK] shortcode cannot add more than one event to the cart- Multi Event Registration breaks when the coupon code box is turned on (Important Note: This affects the
shopping_cart.php file. This file will need to be updated if it is in the uploads/espresso/templates directory.)
- Ability to register for expired events in the shopping cart (Important Note: This affects the
shopping_cart.php file. This file will need to be updated if it is in the uploads/espresso/templates directory.)
- Fixes
[EVENT_TIME] shortcode
- Fatal error on attendee overview page if old ticketing add-on is installed
- Missing bracket in venue shortcode markup
- Free event condition not met
Broken[EVENT_PRICE] shortcode
WP User Integration 1.9.4
Fixes
- Fixes require login for all events not working
- Fixes autofilled fields are editable when set to not be editable
This release doesn’t include a lot of new features because we’re putting most our effort into version 3.2. We hope you enjoy the new search feature, and that these fixes make version 3.1 even better. A complete history of Event Espresso is available in the Change Log.
Event Espresso is a WordPress event registration and ticketing management plugin. Event Managers use Event Espresso to add event registration to their own website, lower costs, increase revenue and improve customer satisfaction. You can learn more about Event Espresso at http://staging.eventespresso.com
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Posted by Chris Reynolds on Monday, August 13th, 2012
The new calendar add-on is now available to download in the forums for registered users of the Personal license and above. Some of the new features include:
- New calendar sidebar widget
- Tool tip short descriptions (which support images in event descriptions)
- Easy to use custom event category colors
- Support for jQuery UI’s Themeroller
- Custom color options
- calendar thumbnail images
Update to the latest version of Event Espresso (3.1.24 or above) and the latest version of the Calendar add-on (2.0 or above). After activating, navigate over to the calendar settings page. You’ll be greeted with a brand new set of options to play with.
Some of the new features work with features you may have already been using. For example, the tooltips use the “display short descriptions” feature set in Event Espresso ? Template settings to display the full event description or just an excerpt. Be sure to use the <!--more--> tag in your event descriptions if you don’t want the full description to display in the tooltip.
You can also enable or disable thumbnail images in the calendar events.*
*Note: In some cases, images may appear cut off or overflow into the next row of dates. We are aware of the issues and are working on a new version that will resolve these issues. Please report any issues you have in the Calendar forums.
Another new feature is the ability to easily add colors to categories of events using a new color picker on the Categories page. In this way, you can easily change the event background and text colors in your calendar.
Calendar 2.0 also brings jQuery Themeroller to the calendar. If you’re unfamiliar with Themeroller, you can read up on the project page on the jQuery site. In short, it’s a framework for building (and using) themes that can be easily swapped in and out or changed and provides a much wider range of design possibilities than the default styles of the calendar or your theme. You can use one of the default themeroller themes (included with Event Espresso), create your own theme, or build one from the Themeroller site.
The Espresso Calendar is set for a rewrite later this year. We hope these new features will provide some exciting new features for your event site. Let us know how your using the new features on your site in the comments below! If you have any problems or questions, we encourage you to ask in the support forums and we’ll respond as quickly as possible.
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Posted by Chris Reynolds on Thursday, August 9th, 2012
Event Ticketing Plugin for WordPress
When we launched the new website we also added a few gems into a few of the licenses. One of those jewels is that our WordPress event ticketing plugin (addon) is now included in the Business and Developer Licenses, at no additional cost.
Our event ticketing plugin gives you the ability to require tickets to your event. After registration, attendees are given a PDF or HTML ticket to print (which can be customized) and bring with them to the event. With our WordPress mobile ticketing apps you can scan the tickets to validate payment and check-in attendees at the door.
Event Ticketing Plugin Updated
We’ve also made some upgrades that include:
- HTML-based tickets that you can customize yourself
- Print a ticket at home or view it on your mobile device
- Venue information and Google Map integration right in the ticket
- Upload your business logo to display on your ticket right from the back-end
- Support for multiple ticket templates that can be assigned to different events
Our printable event ticketing addon is better than it’s ever been and more affordable than it’s ever been.
WordPress Mobile Ticketing Apps for iPhone and Android Devices
Save More than 57%
Our event ticketing addon sells for $169.95, but it has been included in the Business License for free. That makes the value of the Business License over $425, but it’s all been bundled for only $179.95. This saves you more than 57%, and you can save even more with the Developer License.
If you have the Business or Developer License, download it today from your account page. If you don’t have the Business or Developer license yet, upgrade today.
Do you already use the Ticketing addon? We’d love for you to comment below with how you use tickets for your event, how it helps you and share an example of your sweet new ticket design.
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Posted by Josh on Monday, August 6th, 2012
From time to time, we receive a support request from one of our customers asking for help with something missing from a new Event Espresso installation. Sometimes, the element in question is the Calendar, or parts on the registration page are not working.
Event Espresso uses jQuery to power both the calendar and the interactive elements of the registration page, and these features depend on jQuery being run in safe (or no-conflict mode). Any theme that has passed the review process for the WordPress.org theme repository will load jQuery in no-conflict mode, but what about the thousands of other themes out there? Read More
Read More
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Posted by Garth on Friday, August 3rd, 2012
We are sponsoring WPCandy’s Late Night podcast for the next few weeks. If you don’t listen already, we’d recommend checking it out. Listeners will receive a special offer from Event Espresso just for listening.
We’d also like to know your thoughts about the podcast. Share your feedback in the comments below.
You can download the podcast from WP Candy or iTunes.
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Posted by Chris Reynolds on Friday, August 3rd, 2012
Seth will be at WordCamp San Francisco this weekend. Make sure to say “hi” if you see him! You can also find him on Twitter at @sethshoultes and @EventEspresso.
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Posted by Garth on Tuesday, July 31st, 2012
We have recently had users report receiving multiple renewal notice emails from us this afternoon. We apologize for the interruption. Duplicate emails were being sent because of a recent MySQL upgrade on the server. We have worked with our host to resolve the issues and you should not receive duplicate messages any longer. If you do receive a duplicate email from us, please contact us immediately.
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Posted by Garth on Thursday, July 19th, 2012
Welcome to the new Event Espresso website. We have many exciting new features and processes that we would like to orient you to that will make it easier than ever to use Event Espresso.
- One-click upgrades from your WordPress Plugin dashboard
- Your Account page
- Renewing/Upgrading your license
- New Support Forums
- New Documentation
- License names have changed, additional addons are now included
- How to renew your Event Espresso license
One-click upgrades from your WordPress Plugin dashboard
We now offer customers the added convenience of one-click or “automatic” upgrades right from their WordPress Plugin dashboard. Starting with version 3.1.24, whenever a new version of Event Espresso or an addon is released customers with a current support license will receive prompts to upgrade.
When a new version is available there are four possible prompts:
- Update Now – means you have access to the new versions with your support license and can use the one-click updates.
- No License Key – means you need to enter your license key at the bottom of the General Settings page of the Event Espresso plugin installed on your website, in order for Event Espresso to determine if you have access to automatic upgrades. Login to your account if you need to locate your license/api key.
- Invalid License Key – means you need to re-enter your license key because the character string you have entered is not valid. Login to your account if you need to locate your license/api key.
- Expired License Key – means you need to renew your license. Login to your account and follow the instructions given in your Account Settings.
Note: Automatic upgrades are available in Event Espresso version 3.1.24. In order for the automatic upgrades to work properly, you can not have two versions installed, regardless if it is deactivated.
Your Account page
- Notifications – We can send all users important notification messages directly to your account so you aren’t left in the dark about important information.
- Account Settings – this control panel will display your current license, when your license expires, your license keys which activate automatic downloads and the domain which is using the license key, and you will receive instructions for keeping your support license active.
- Downloads – gives you easy access to downloading all your files and includes links to the documentation.
- Private Messages – VIP members, and those who have purchased support tokens have the ability to send private messages to other forum users.
- Subscribed Topics – gives you easy access to the topics you want to follow by receiving email updates from as the conversation happens.
- My Topics – gives you easy acces to the support topics you’ve created.
- Bookmarked Topics – gives you easy access to support topics you want to refer to in the future without receiving updates.
- Recent News – Gives you access to the latest blog content from Event Espresso which will keep you up-to-date with important company information and information about the event industry.
How to renew your Event Espresso license
It’s easy to renew. Within 30 days of your license expiring you will receive notification that your license will expire. You will receive a notification on your Account page as well as you will be sent an email. Sign in to your account and follow the update/renew instructions.
Remember, renewing your license before your account expires will give you the best possible price (25-50% off), but waiting to renew your license until after it expires will require that you purchase another support license at full price.
New Support Forums
The new support forums will give you access to our expert technical staff and the Event Espresso community who can all help you be successful. The new forums now have:
- Forums for each addon to add organization
- Tags for each topic to enable greater organization
- Status’ (published, closed, urgen) – which closes old or complete topics which allows us to report on open topics that need to be monitored or need to be addressed quickly.
- Notifications – which gives everyone a quick view on the threads that need attention (or not)
- Assignment – allows the Event Espresso staff the ability to assign a topic/thread to themselves or other staff members when they need a little extra help
- Search – will provide better results based on timeliness
- Quick links – are shortcuts to related topics
- Documentation – are links to the help files
- Business Hours – are the hours of operations when you can expect staff to be available to help with questions
All these new features are are intended to provide you faster support and access to the information you need to be successful.
New Documentation
With Event Espresso always changing, it is a big job trying to add to keep up on documentation and improve it. In the near future we will add more screencasts (videos) that will make it even easier to understand and use Event Espresso. Right now we have documentation for nearly all of the core Event Espresso functionality and addons. It is organized into the Core documentation, the Addons and then Extending Event Espresso and Use cases. If you need additional documentation, don’t hesitate to fill out the form at the bottom of the documentation pages.
License names have changed and additional addons are now included
We have renamed two of our licenses to better reflect their scope and intended use and includes new addons.
- The Basic License is now the Personal License to better communicate that the core Event Espresso plugin will suit most independent uses.
- The Advanced License is now the Business License to better communicate that most businesses want the more advanced features the come with the addons that are included. We have also included the Ticket and Roles & Permissions (BASIC) plugins to this license.
- The Developer License name remains the same but we’ve now included the Seating Chart and Roles & Permissions addon to the package.
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